Customer Service Manager
Resume:
CATHLEEN ”KITTY” HALLOCK
Graham, NC
***********@*****.***
Professional Individual
Disciplined, energetic and creative business woman with over 20 years of experience and measured success in working with professionals in an office environment. I possess exceptional abilities in communication, mentoring, and organizational skills with and innate ability to adapt to challenging conditions while meeting deadlines. Consistently promote a winning attitude as to foster accountability to consistently exceed performance goals and expectations. Skilled in multiple areas of technology, including Microsoft Office Suite, Word, Excel and other miscellaneous programs, including Care Tracker and Mas 90.
Professional strengths include:
Management Team Leadership & Development/Client Relations
Organization & Communication/Customer Service/Adaptability
Medical Office Check In/Check Out/Vital signs EKG/ABI/PFT/Assist with MOS
Strategic Planning Productivity & Performance Improvement
Accounts Receivable/Accounts Payable/Payroll
PROFESSIONAL EXPERIENCE
Access Health Care Physicians Port Saint Lucie, FL
Team Lead January 2017- present
Open and close office
Manage the flow of day-to-day operations
Discover training needs and provide coaching
Monitor HEDIS measures and compliance with insurance
Communicate with patients regarding inquiries and complaints
Monitor equipment, medications, & devices
Order and manage inventory medical and clerical
Ensure patient records are current and accurate, and HIPPI rules maintained
Liaison between provider’s and corporate, point person
Assist where needed MA, Phlebotomy, and Front Desk
Various Temporary Assignments Deland, FL January 2015 thru December 2016
Multiple duties
Excellent Customer service
Bookkeeping
Tag & Title
Supervising
Clerical assisting
Ordering
Permitting
Sales Account Coordinator Stuart, FL August 2011 thru January 2015
NUCO2
Assist and support the sales team
Cases Review and customer Service
Contract Review
Manage all Sales and escalated contract pricing issues
Process contract changes and credits for accounts
Restore customer relations with disgruntled customers
Office Manager/Administrative Manager Ft Pierce, FL Sept 1984 thru April 2011
Kanawha Groves/DLF Packing
Effectively partnering with department Leads implementing strategic planning
Hiring/Terminating/Coaching
Payroll
Shipping
Training
Government regulations, monitor and maintain compliance
Reports
Accounts Payable/Receivable/Bank reconciliations
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