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VIVIANNE EZINNE GUILLAUME

NO * ABIRIBA AVENUE, URATTA HOUSING ESTATE, OWERRI – IMO STATE 460242

PHONE (234) 809-***-****, EMAIL: ************@*****.***

PERSONAL SUMMARY

Experienced Personal Assistant successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks. Efficient, accurate and detail-oriented Personal Assistant who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills.

Human Resource Associate with comprehensive background in employee relations, recruiting, compensation and benefits. HR executive who is a dynamic leader, team player and motivator.

Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development.

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

SKILLS

Trusted key holder.

Exceptional Communication skills

Microsoft Office proficiency

Interior decorating

Time Management

Articulate and well-spoken

Customer service-oriented

Recruitment/staffing

Flexible

Interviewing

Quick learner

Strong client relations

Proficient in cash management

Meticulous attention to detail

Highly organized

Travel coordination

WORK HISTORY

10/2014 to 11/2016 Personal Assistant

J.U.B. Logistics – Owerri, Imo State

Researched and updated all required materials needed for firm and partners.

Supported Chief Operating Officer with daily operational functions.

Performed initial client assessment and analysis to begin research process.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Answered and average of twenty (20) calls per day by addressing customer inquiries, solving problems and providing new product information.

07/2012 to 12/2012 Human Resources Manager

The New Nation Project – Port Harcourt, Rivers State

Implemented marketing strategy which resulted in 12% growth of customer base

Developed new process for employee evaluation which resulted in marked performance improvements

Analyzed departmental documents for appropriate distribution and filing.

Described product to customers and accurately explained details and care of merchandise.

01/2011 to 06/2012 Computer Hardware Support Technician

I.T. Base Technologies – Owerri, Imo State

Installed software, modified and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel within the business.

Managed call flow and responded to technical support needs of customers.

Resolved customers issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers at all times.

Resolved problems with malfunctioning products.

Followed up with clients to ensure optimal customer satisfaction.

10/2002 to 02/2003 Cashier/Customer Service

Tele-Power Nigeria LTD – Owerri, Imo State

Greeted customers entering the café to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientele.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Asked open-ended questions to assess customers’ needs.

EDUCATION

October 2012 B.Sc. (Hons.) Computer Science

National Open University of Nigeria

Computer Science 2nd Class Lower Division

September 2002 O’level WASCE

Alvana Model Secondary School Owerri

July 1996 First School Leaving Certificate

Assumpta International Nursery and Primary School

REFERENCES

REFERENCES Available upon request

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