Customer Service Representative

**** ********* ***.

Cleveland, OH *****

Phone: 216-***-****

Email: ********@***.***

Deshun Hamilton

Objective

To obtain a respectable positions in a prestigious company with room for growth.

Experience

Mar./2016-Mar./2017 GM Metal Fabrication Division Parma, OH Technician

My job here consisted of the operation and inspection of die presses. I also was responsible for collecting, inspecting, and proper handling of metal parts.

During my brief time here I obtained a Truck lift and Tugger operators permit as I also worked as a truck lift and tugger driver for a nice portion of the time.

Mar./2013-Sept./2015 Invacare Inc. Elyria, OH

Regulatory Affairs/Quality Assurance

Here I was part of a team responsible for complaint handling/product surveillance for Class I Medical Devices. I also assisted in reviewing and filing of Medical Device Reports to FDA.

I have general knowledge of current Good Manufacturing Process (GMP), also Good Documentation Process (GDP) Regulations.

Assisting with training and overseeing of groups to ensure customer complaints are investigated and process in a timely manner, in compliance to federal guidelines and procedures.

Oct./2011-Nov./2012 Litigation Management Mayfield Heights, OH

Account Support/ Data Analyst

My duties here include inbound and outbound calling to facility for the

retrieval of record. This was more of a customer service type atmosphere.

I played a role as a liaison between counsel and provider gather documents and

procedures to request them. In my short time here I have taken on a lead

position overseeing the corrections of documents sent to provider and any correspondence received from provider.

May/2009-Jan./2011 Joseph, Mann, & Creed Shaker Heights, OH

Account Representative

I was part of a team who handled commercial collections on third party

accounts.

Here I spend a lot of time speaking with Accounts payable and business

owners helping to bring accounts current.

May/2007-April/2009 Weltman, Weinberg & Reis Brooklyn Heights, OH

Pre-Legal Account Representative

I handled pre-legal third party delinquent accounts.

My duties consisted of taking inbound and outbound calls, listening to reason

for delinquency and finding a means to help take care or bring account

current and prevent possible legal actions.

Aug./2004-Sept./2006 OSI Collections Valley View, OH

Account Representative

Here my duties were collections on third party delinquent accounts.

I also took payments over phone and assisted in setting up payment arrangem-

ents to help resolve accounts and stop any further actions.

Nov./2002-June/2004 G C Services Valley View, OH

Account Representative/Dialer Assistant

My job here consist of first party collections and customer service represent-

ative.

This was a call center environment, I assisted customer with billing inquires,

taking payments by phone to bring accounts current.

I also was part of their dialer team where I help setup dialer campaigns.

Education

2000-2001 Remington College Maple Heights, OH

A.S degree in Computer Networking

Interests

I am one who strives to do my best. I am dependable, outgoing, and goal oriented. I believe that the more you know the further you can go.

References

Available upon Request.

Contact this candidate