Ferris Edwards

**** ********** **** #****

Lawrenceville, GA 30044

Phone: 404-***-****

Email: ac2t82@r.postjobfree.com

SUMMARY:

Helpdesk Specialist with a strong background in administrative operations:

PROFESSIONAL EXPERIENCE:

Prosys Information Systems 10/2014 – Present

Norcross, GA Integration Technician

Provides leadership, staff development, and instructional support

Collaborates with appropriate instructional and technical staff to support, manage, optimize the use of instructional software, and network resources to support quality teaching and learning

Works independently and collaboratively with collegues

Enhances knowledge of new computer, video, communication, web-based technologies

Demonstrates the ability to effectively educate/mentor technology users.

Validates effective time management, organizational skills, and prioritization of work to meet the needs of the users

Installs images on laptops, Ipads, tablets, plasmas, desktop computers

Builds laptops, and desktop computers

Configures and installs AT&T server racks

Small Business Administration 10/2013 – Present

Atlanta, GA Program Support Specialist

Provides support and helps in arrangements for meetings, conferences, etc.

Records meeting minutes for conferences and meetings

Supports the administrative staff for the Office of Disaster Assistance

Assists and networks with the Administrator of the Office of Disaster Assistance with computer support

Consolidated Analyzed Centers Inc, CACI, ELC 04/2008 – 12/2009

Baltimore, MD Business System Analyst

Edited, updated and published maintenance procedure cards (MPC)

Provided support and assists in arrangements for meetings, conferences, etc.

Records meeting minutes for conferences and meetings

Maintained data input in the HM&E database

Prepared memorandums/correspondences and messages

Experienced with MS Word, excel and adobe (PDF) formats

Created files for all messages released on amendments and revisions to PMS Manuals

Tracked and maintained travel requests for Coast Guard conferences and meetings

Able to accurately type 40+ wpm

United States Coast Guard 05/2006 – 04/2008

Arlington, VA

Was the Windows NT Network Administrator

Responsible for monitoring and maintenance of 500 node Ethernet Network

Provided Help Desk Support for 350 Users

Required to research new software and hardware to meet National Pollution Funds Center needs

Evaluated and purchased replacement File Servers

Designed the new National Pollution Fund Center Network

United States Coast Guard 02/1997 – 05/2006

Baltimore, MD

Managed a 3000 node FDDI/Ethernet Network

Installed and configured Network Management Suite to monitor over 200 Ethernet segments

Identified over utilized Ethernet segments allowing the team to resolve network slow downs

Have experienced configuring and managing Microsoft’s Proxy Server, DHCP Server, DNS Server, and WINS Server

Monitored Internet usage of all U.S. Coast Guard HQ users

Generated reports on top sites visited and unauthorized sites visited. Interpreted and enforced Commandants policy on Internet usage

Responsible for disaster recovery of all LAN and WAN routers

Performed firmware upgrades on all network switches

Became Unix/Windows NT Administrator

Responsible for daily system management for a network of 30 Sun and X-terminal workstations

Added new users, daily backups, adding of printers, workstations and other hardware

Maintained and created help desk schedules

Provided Help Desk support for 2500 users

Worked for the Systems Management Branch and received the Coast Guard Achievement Medal for my work on the Windows NT transition project

Provided effective and efficient administrative management operation of assigned laboratories including travel management, payment analysis, and personnel issues

Performed clerical level work in support of personnel action processing function

Prepared general clerical correspondence services such as recurring reports, technical material, graphs/charts, and office forms.

Edited materials for grammar, punctuation, spelling and clarity of expression

Typed 40+ wpm

Managed and maintained over 300 personnel records

Audited and approved weekly pay related issues

Provided effective and efficient administrative assistance to operation of assignments, including travel management, payment analysis, and personnel issues

Have over ten years of Administrative experience

Knowledgeable in correspondence, reports, and complex office automation duties requiring different approaches/methods from assignment to assignment

Skilled in using the Microsoft Office package of software, specifically experiencing in using programs such as Micrisoft (MS) Word, MS Excel, MS Outlook, MS Power Point, and MS Access to maintain the corporate database

Effective oral communication skills an advised supervisor of important office issues during his/her absence

Provided follow-up on action items with members independently

Received all calls and visitors at the customer service desk and directed them where to go or whom to talk to for further information

Expertise in personnel action functions and pay issues

Prepares and completes transactions through the United States Coast Guard Direct Access Database and Travel Database (Tpax)

Controlled suspense items by maintaining record of receipt, personnel records, assignments to individuals, and tickler file for follow-up

Provided routine advice, guidance and assistance to employees, supervisors, enlisted and retired personnel

Maintained calendar and general scheduling along with clerical services for the Commanding Officer and Deputy

Provided expertise knowledge in reassignments for enlisted personnel and officers

Reviewed incoming mail for distribution to immediate office members, routinely sends addressed items, and all mail directly to individuals and units attached to the command

Interpreted administrative policies and procedures to ensure compliance with regulations

Edited and prepares correspondences/materials for grammar, punctuation, and spelling

Processed/tracked awards for 300 personnel

Maintained, filed and tracked officer evaluation reports (OERS) for officers

EDUCATION

ITT Technical Institute, Bessemer, AL/Deluth, GA – 2010-Present

Associates Degree – Computer Systems Network

Bachelors Degree – Project Management Information Technology (PMIT)

SPECIALIZED TRAINING

Realibility Centered Maintenance Level 1 Certified

USCG Travel System Database (T-PAX)

USCG Central Database (Direct Access)

Health Promotion Coordinator Course, December 2004,

Leadership and Management Course, April 2002

Microsoft Outlook, MS Word, MS Excel, MS Power Point, and MS Access

Diversity Summit, March 1999

CERTIFICATES/AWARDS/OTHER HONORS

Coast Guard Commendation Medal

Coast Guard Achievement Medal

Commandant’s Letter of Commendation

Coast Guard Good Conduct Medal

References upon Request

Contact this candidate