Administrative Assistant Customer Service

Maria A. Gutierrez

**** ** **** ******* *****, FL 33165

305-***-**** • *********@*****.***

Qualification Profile

Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily

operational and administrative functions in an Office/administrative assistant role.

Demonstrated capacity to provide comprehensive support, managing and

coordinating projects and processes in support of effective business operations.

Proven track record of accurately maintaining detailed records, generating

reports, coordinating meetings, and multitasking.

Outstanding interpersonal, customer service, leadership, and organizational skills.

Arranging, and coordinating executive calendars, contacts, conference,

appointments and events.

Professional Experience

Leyva Capital LLC., Miami, FL

Single Family Office/ Investment

Office/ Administrative Assistant, 9/2011 – Present

Perform routine clerical and administrative support, including accounts payable/accounts receivable.

Leverage strong multitasking skills to manage customer data entry.

Respond to customer inquiries in person and over the phone, Manage calendars for meetings,

appointments and travel arrangements

• Organized calendars and schedules to align with executive needs and Company

goals.

• Demonstrated flexibility and superb work ethic in enthusiastically taking on special

projects.

Heart Center of South Florida

Billing Supervisor 11/2002 – 11/2009

Electronically transmit all claims. Post payments receive from all payer sources daily, ensure payment reconcile with deposit. Dispute and appeal claims denied. Send claims to secondary and third party payers. Follow up pending claims and denied claims, sending the proper records and supporting documentation for the services. Preparing

Statements to credit department if customer fails to respond.

Keeping records of collection and status of account. Main emphasis on customer assistance in regards to patient accounts.

Alliace One., Miami, FL

Insurance Collection

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit t solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond. Keep records of collection and status of accounts.

Education and Training

Miami Senior High School • Diploma • Miami, FL • 1976

American International • Phlebotomy Technician •Miami, FL• 1995

Department of Business and Professional Regulation • Nursing Assistant • Miami, FL • 1995

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