Help Desk

Frank Lewicki ********@*********.***

** ****** **, *******, ** Cell 201-***-****

Summary:

A+, N+, MCP certified professional with hands-on experience in IT & Technical support operations and expertise in hardware and software applications. Supporting users directly, via phone and via many different remote desktop applications.

Windows XP, Windows 7 and Windows10 operating systems

MS Office 2007/2013/2016 (Outlook, Word, Power Point, Excel, Skype, OneDrive) and MS Visio 2007/2013/2016

Software installation/upgrade and hardware upgrade/repair

System reimage and configuration

Antivirus, data backup/restoration

Hard drives, monitors, printers, scanners

TCP/IP, UDP, Telnet, RDP, FTP, DNS, DHCP, ARP, Traceroute, Ping etc…

Remote Desktop, Webex, GoToMeetingm, Skype

Network/Application Performance Testing (Packet Analyzers, WAN Emulators

Certification:

A+ Certified

Network+ Certified

Microsoft Certified Professional (MCP)

Education:

Computer Learning School, Paramus, NJ 2001 – 2002

Chemistry Technical School/High School, Lodz, Poland 1977 – 1982

Work History:

Solution Center

Honeywell Headquarters Oct 2015 – Sep 2017

Morris Plains NJ

Help Desk

Responsibilities:

Honeywell main Front Desk support (Solution Center desk)

Full range of Dell desktop\laptop hardware OS support

Installing\configuring and troubleshooting Windows 7 and Windows 10 operating systems. Redeploying, reimaging and adding to domains Windows 7 and Windows 10 stations

Data backup and data transfer.

Hardware software repair and upgrade.

Printer installation, basic printer maintenance. Troubleshooting printer related problems.

Full range of Office 2007/2013/2016 technical support.

Installing, configuring and troubleshooting Office 2007/2013/2016 (Outlook, Word, Power Point, Excel) and MS Visio 2007/2013/2016

Troubleshooting network communication, Outlook and Skype related problems.

Installing and configuring Cisco VPN client. Installing PKI certificates.

Installing, configuring, and synchronizing OneDrive and other Office Online applications.

Troubleshooting and fixing Web browsers and Web based applications. Internet Explorer, Chrome, Firefox.

Setting, configuring iPhones

Tech Xtend, NJ Feb 2015 – Jul 2015

Mahwah School District, NJ

Help Desk

Responsibilities:

Set up computer labs and classrooms for PARC tests.

Install and test PARC test components

Install hardware and peripheral components like disk drives, printers, keyboards and monitors.

Printer installation, basic printer maintenance. Troubleshooting printer related problems.

Install, repair and conduct preventive maintenance of personal computer by providing technical support.

Troubleshoot software and hardware failures and determine network problems.

Configure PCs and laptops, problem ticket resolutions

Barnes & Noble, Monroe Twp, NJ Nov 2014 – Feb 2015

Help Desk

Responsibilities:

Help Desk, phone, remote desktop support for Windows/Office applications

Computer setup, hardware upgrade and repair.

Printer installation, basic printer maintenance. Troubleshooting printer related problems.

Installing, upgrading and troubleshooting Windows systems (Windows XP, Windows 7).

Troubleshooting network connections, Windows network configurations.

Installing/upgrading and supporting MS Office 2003/2007/2013 and other MS applications (Outlook, Word, Power Point, Excel and MS Visio 2003/2007/2013)

Basic Active Directory administration (unlocking user accounts). Troubleshooting login problems.

Very Basic Exchange Server administration and troubleshooting Outlook 2003/2007/2013 problems.

SHUNRA Software, Philadelphia, PA May 2004 – Sep 2013

Technical Support

Responsibilities:

Providing technical support for SHUNRA Software customers and users.

Installing, configuring and maintaining SHUNRA hardware/software products in various labs and network topologies.

Troubleshooting network connections and Windows network configurations.

Assembling and repairing SHUNRA hardware products (specialized computers/network devices).

Assembling and maintaining SHUNRA support test lab.

Installing and testing SHUNRA applications on all Windows systems.

Installing and running many different network/application performance testing tools: SHUNRA WAN Emulators, Load Runner, network Analyzers etc. Running basic tests and collecting data.

Upgrading and repairing computer hardware.

Installing/upgrading and supporting MS Office 2003/2007 and other MS applications (Outlook, Word, Power Point, Excel and MS Visio 2003/2007)

Professional References:

Scott Bernstock

Eastern Regional Manager

NTT Data / Dell Services Infrastructure Services Delivery

Honeywell IT User Solutions & Support

Office 973-***-**** / Cell 973-***-****

Contact this candidate