Customer Service Medical Billing
Resume:
Lance Coleman
Milwaukee WI **216
********@*****.***
PROFESSIONAL SUMMARY
Medical Billing, Collections, Inside Sales, and Customer Service Professional who is experience and a team player.
Computer Software Experience
EPIC, Enterprise, AS400, Mestamed, Mainframe, Microsoft Office, Exel, Word, Powerpoint, CRM, CSM, Outlook
Experience
Northwestern Mutual/Adecco 6/2017-Present
LTC IRI Specialist
* Assist Long Term Care policy clients with questions regarding up coming rate increases, benefit account value, elimination periods, AAPB, ABI, billing questions
Scion Dental 02/2016-07/2016
Customer Service Representative
* Provide claim status to medicaid and medicare members
* Advise of what information is needed to correct rejected or denied dental claims
* Explaining EOB, preauthorization status
* Offer suggestions on ways to possibly get denied benefits approved per state guidelines
* Post Payments
Specialized Medical Services 6/2015 - 01/2016-temporary
Billing Specialist
* HIPAA
* Post payments
* Entered charges for oxygen thru the forward health portal
* Worked ageing reports for 50 facilities
* Entered charges for each of the 50 facilities for month end close
* Corrected ICD-9 and CPT-4 codes for claims submission through the forward health portal
* Entered cash payments and researched EOB' and remits for corrections and resubmission of claims Experience with ICD-10 and HCPCS code processing
Lakeside Buses 9/2012 - 06/2015
Driver
* Safely transported students to and from school
* Fueled, cleaned, checked fluid levels and lights
* Addressed damage in and around the bus
* Prepared reports and attended monthly safety meetings
Hewlett Packard/State of Wisconsin Dept. of Health Service 06/2010 - 08/2012
Income Maintenance Assistant
* Assisted clients in applying on line for state and federal benefits such as food stamps, badger
care, senior care, RX, child care, foster care, and family care benefits
* Provided assistance in 6 and 12 month reviews
* Provided information regarding energy assistance, and food pantries.
We Energies 2/2008 - 5/2010
Seasonal Collector
* Collection of past due electric and gas bills via telephone
* Offered energy saving tips and addresses where clients are able to apply for energy assistance
* Set up payment arrangements and reconnections for customers
Tru-Green 02/2006 - 01/2008
Sales
* Sold lawn care products door to door to the general public
* Completed telemarketing during the winter month
Washington Mutual 01/2003 01/2006
Mortgage Specialist
* Performed customer service duties while in the call center
* Accepted incoming customer calls regarding insurance, taxes, amortization, escrow, PMI, RESPA, loan settlement statements, appraisals, mortgage, and mortgage note, titles, deeds, satisfactions, HELOC's, prepayment penalties, ect * Provided detail information regarding ARM's, balloon, FHA, VA, and fixed rate mortgages
BankOne 1/2001 - 12/2002
Collector
* FDCPA collecttion of auto loan payments 30-60 days past due
* Processed telephone payments
* Negotiated payment arrangements to avoid getting a replevin judgement for repossession
* Verified employment, home, billing address, and collateral location
* Received and made up to 120 calls per day on average
US Bank 06/1996 - 12/2000
Personal Banker/Mutual fund Specialist
* Opened new checking, savings, CD, and Money Market accounts
* Performed money transfers
* Regulation D & E adherence
* Problem-solved any other customer concerns.
* Perform exchanges, transfers, redemptions of mutual fund shares.
Extendicare 09/1988 - 05/1996
Medical Billing Coordinator
* Processed medical claims for Medicare, Medicaid, and insurance electronically
* Processed ancillary and re-occurring ancillary charges on a daily basis
* ICD-9 and CPT-4 coding was one of my duties
* Corrected incorrect codes and resubmitted claims
* HCFA & HIPAA
Education
WRTP/BIG STEP-CPR, Scaffold Building
Kaplan University-Insurance Certificate 2011
MATC- Real Estate course work Certificate 1986
MBTI Certified Basic Business Accounting
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