Medical Customer Service

Cheyrl A. Mathews

**** ******** **** ****

Manassas, VA 20112

Cell: 757-***-****

QUALIFICATIONS

SUMMARY: 36 years of administrative, office and customer service.

Possess excellent record keeping and organizational skills. Exceptional clerical skills are supported by a strong working knowledge of Microsoft Word, Excel and Power Point applications. Certified training for use in the performance of data entry duties consisting of multiple configurations. Experience spans multiple government agencies: State of Ohio in Administrative Services, Department of Taxation, and Department of Environmental Services.

Information Systems – Primary data entry person responsible to compile and distribute reports for analysis of admissions and dismissals to appropriate department heads. Performed administrative support, answered telephones, and set up appointments for new patients, entered billing information, corrected coding entries, transmitted, and made financial transaction postings.

Medical Records – Organized, filed and retrieved reports and records for use of

analysis and review as needed by different departments.

Bookkeeping Department – Local bank. Performed record management functions by sorting and filing financial documents such as checks. Conducted financial reconciliations and customer service to clients.

Highly reliable self-starter; completes assignments without supervision

Productive and responsible; quick learner who can handle any tasks needed

CERTIFIED TRAINING

Working knowledge and certified training on computer application programs:

OFFICE: Microsoft Windows, Microsoft Works, Microsoft Access, Database, Excel,

MEDICAL: Electronic Health System, MediSoft, and Ntrprise Medical Software,

FINANCIAL: Computer Bookkeeping - Peachtree, Quicken and Quick Books

PROFESSIONAL EXPERIENCE

2016-Present RSource – FL/Manassas VA – Medical Home Claim Representative

2013-2016 Convergent – Gainsville, VA – Medical Claim Representative

2012-2012 Virginia Hospital Center – Arlington, VA Unit Clerk

2011-2012 Alcona Health System – Harbor Springs, MI

Receptionist/Medical Biller – Part Time – 1 day a week.

2011-2012 PMP – Emmet Co. Road Commission – Harbor Springs, MI

Administrative Assistant – Part Time Temp Job

2007-2011 Tim Bondy Physical Therapy - Harbor Springs, MI

Receptionist/Medical Biller

2006-2006 Kelly Temp Services (Petoskey Cardiology) - Petoskey, MI

90 Days Temp. Assignment (April – June) Medical Records

1999-2003 Birchwood Construction Company – Harbor Springs

Office Manager – Administrative Assistant

1997-1999 First Community Bank – Harbor Springs

Bookkeeping Department

Cheyrl A. Mathews

8308 Sinclair Mill Road

Manassas, VA 20112

Cell: 757-***-****

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1992-1995Medical Records and Family Practice Clinic– Lakenheath Air Force Base, Medical Records Volunteer

England - Red Cross Volunteer Worker – Administrative Offices.

1988-1992 M. Rosenblatt & Son, Inc. - Newport News, VA

Technical Typist – Administrative Office

1988-1988Sentara Hampton Gen. Hospital – Hampton, VA

Management Information Systems – Data Entry – Part Time

1978-1988 State Data Center –New Philadelphia, OH

Data Entry Operator – Administrative Services

EDUCATION AND SPECIALIZED TRAINING

oDegree Information :

(1) 'Certificate of Develop' Date Conferred : 05/09/2008

Major(s) - Medical Billing and Coding

oConcentration(s) –

Medical Billing & Coding

(2) 'Associate of Applied Scie' Date Conferred : 05/13/2011

Major(s) - Medical Office-OAS

oConcentration(s)

Office Administrative Svc

Medical Office Emphasis

oNorth Central Michigan College, Petoskey, MI 2007 – 2011

Office Administrative Services & Medical Emphasis Degree

Medical Coding & Billing Certificate of Development May 2008

oPMP/The Learning Center – Petoskey, MI 2006-2007

Office Medical Specialty, Medical Terminology I & II

oNorth Central Michigan College, Petoskey, MI 2000-2002

Excel and Microsoft Word

oHolloman Air Force Base, Alamogordo, NM 1995-1996

Licensed Day Care Certificate

oUniversity of Maryland, Lakenheath, England 1993-1994

Administrative Classes

oRiverside Hospital Training Center, Norfolk, VA 1988

Symphony I, Spreadsheet and Graphics

oCertificates from State of Ohio Data Center, New Philadelphia, OH 1986-1987

Introduction to Computers, Dataspan, Decgraph and Datatrieve,

oBuckeye Joint Vocational School, New Philadelphia, OH

Beginning Computers 1983, Computer Programming 1986,

oCPR Training 1993, 1995-1996, 2001

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