Customer Service Sales

RESUME

NAME: SOMA SAIN

ADDRESS: ** * * * ****,Block-D,Flat-19,Kolkata-700054

E MAIL: ****.****@**********.***

CONTACT: 983*******

Objective:

To confluence hard work, honesty and logical thinking together to achieve professionalism in attitude and perception.

Academic Qualification

GRADUATE B.COM

University: Calcutta University

College: GOENKA College.

Year: 1991

Certificate: ISC

Stream : Commerce

School : Welland Gouldsmith School (B.B.Ganguly Street)

Year : 1989

Certificate: ICSE

School : Welland Gouldsmith School (B.B.Ganguly Street)

Year : 1987

PROFESSIONAL EDUCATION / OTHER QUALIFICATION

Certificate : SECRETARIAL DIPLOMA

Institute : Young Women Christian Association(Y.W.C.A)

Certificate : PROFESSIONAL Beauty therapy course

Institute :EVELYNE HERBAL

Certificate : Course on Personality Development and Personal Grooming Course

Certificate : THE FINISHING SCHOOL

Hobbies

Reading Magazine,swimming

Computer Knowledge

Done BASIC, MS OFFICE from NIIT

Also operates in EXCEL & POWER POINT.

Language Known

English, Hindi, Bengali.

Working Experience

12 years

NATURE OF JOB

NAME OF COMPANIES/ORGANIZATIONS HAVE WORKED WITH

PAST ASSIGNMENT

EXECUTIVE SECRETARY TO GM, CEO,

And BUISNESS CENTRE WHICH INVOLVES

1.Front office Management

2.Coordinating with departments

3.Secretarial Assistance

4.Councelling

5.Maintaining confidentiality

6.Public relation

7.Taking Admission

MTI

ATCO PRODUCTS LIMITED

HOTEL HINDUSTHAN INTERNATIONAL, TODI GROUPS, ST. FRANICS INTERNATIONAL SCHOOL,

PAST ASSIGNMENT

BUSINESS INTELLIGENCE EXECUTIVE

WHICH INVOLVES

1.Communicating with GM/SALES HEAD/FINANCE HEAD/MD of SME and CORPORATES and preparing wallet share report.

2.Addressing service/operation issues/problems of customers and forwarding it with relevant inputs to the concerned,customer service departments and handling CRM.

4.Analysis, assessment, of inputs data generated through indepth communications

with corporates and high value customers and prepare reports for higher management/projects.

TATA TELESERVICES LIMITED

PAST ASSIGNMENT

SENIOR GUEST RELATION EXECUTIVE

WHICH INVOLVES

1.Communicating with guests and analysis of their comments on all serving outlets of the property and forwarding necessary measures to the heads of the concerned departments in accordenc e with the guideline of the company.

2.Updation of guest details and communicating with them for promotional activity.

3.Preparing minutes of the meetings amongst CEO/MD and GM,Managers.

4.Coordinate with all outlets and department heads for daily activities in behalf of CEO of the company.

SAMCON RESORT PVT LIMITED (THE STADEL)

PAST ASSIGNMENT

CENTRE INCHARGE

WHICH INVOLVES

1.Addressing operational and administrative issues/problems of the teachers/students and resolving it as per the management policy.

TRAINING INSTITUTION IN EAST KOLKATA.

PRESENT ASSIGNMENT

GUEST SERVICE ASSOCIATE F&B RESTAURANT SALES

WHICH INVOLVES

1.Co ordination with Directors,restaurant managers,PR person,club managers

2.Accepting reservation,propagating it to the respective section /channel for preparation for the guest.

3.Corporate Guest handling fulfilling their requirements,addressing their grievences

4. Preaparing reservation and sales report as per the copany’s requirement.

5.Co ordinating and with all departments related with Food sales and service of Food Beverages.

J W MARRIOTT,KOLKATA

Declaration

I,SOMA SAIN hereby undertake that all the details and facts stated above are true to the best of my knowledge and faith.

SOMA SAIN

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