Guest/Customer Services, Clerical Services, Administration

Rafael B . M aston

**** * * * ****** A ve A pt *

Beaverton, O R 9 7005

(702-*-**-****

**********@*****.***

Professional S ummary

Desire a p osition w here m y a bilities c an b e f ully u tilized i n A dministrative S ervices. T his w ill e nable m e t o u se m y strong c ommunication & o rganizational s kills, c ustomer s ervice b ackground a nd m y a bility t o w ork w ell w ith people. I b ring a c ollective o f e xperiences f rom o ther f ields a nd e ducation i n p erforming g eneral a dministrative duties, i ncluding a dministration, g eneral s ecretarial a nd t echnical s ervices f or m anagers, p roject t eams, a nd c lients. Skills

● Advanced k nowledge o f W indows,

word, e xcel a nd P owerPoint

● Strong N ote/Minute T aker

● Strong I nterpersonal s kills

● Strong c ustomer/guest s ervice f ocus

● Intermediate G raphic D esign u sing P hotoshop, Illustrator, a nd I nDesign

Work H istory

Market S ource - T arget - T arget M obile R ep 09/2016 t o c urrent j ob

Provide a ssistance w ith m obile a nd d igital s ervices. I ncrease s ales b y p romoting d eals, i ncentives, a nd p romotions. Maintaining a g eneral u nderstanding o f o perational a ctivity s uch a s c ounting i nventory, p rinting f lyers, a nd p rice tags. P rocess n ew a nd e xisting g uest t o m obile a nd d igital s ervices. A ssist t eam m embers a nd t roubleshoot p ossible afflictions t o d evices a nd s ervices.

Event N etwork/Oregon Z oo - R etail S ales A ssociate 0 4/2016 t o 0 9/2016 This p osition p rovides o ptimal g uest s ervice e nsuring t hat a ll t he g uest n eeds a re m et i n a t imely m anner. A S ervice Representative ( SR) i s r esponsible f or p roviding g uest s ervice s kills t hat a lign w ith e n C ares s tandards. T his S R demonstrates a m astery o f t he r egister s ystem. A S ervice R epresentative w ill a lso c omplete a dditional t asks a s assigned b y t he S tore D irector. P erforms P WP s ales a nd a ble t o n avigate s ystem t o l ook i nside r ecorded i nventory for p roducts. F old a nd h ang a pparel i n a ccordance o f E vent N etwork g uidelines. A cquire k nowledge t o s etup a nd breakdown.

Apex - I nventory S pecialist I I – 0 8/2014 t o 1 2/2015 Utilized c omputer p rograms t o c arefully t rack i nventory o n h and a nd i nventory e lsewhere. I mplemented i nventory control s trategies. D eliver f inished k its t o p roper d epartments. A ssisted t eam m embers i n d uties. M aintained cleanliness a nd p resentation o f s tockroom a nd p roduction f loor. P articipated i n p hysical i nventory c ounts e very 2 weeks. S can, r ecord, a nd t rack d ocumentation e ntered i nto t he d atabase. Krispy K reme – S ales A ssociate – 0 1/2014 t o 0 8/2014 Provided a n e levated c ustomer e xperience t o g enerate l oyal c lientele. M aintained c leanliness o f t he s tore a nd t he production f loor, a long w ith t he p resentation o f s tockroom. A dvised c ustomers o n p urchases a nd p romotions. Organized s tore m erchandise r acks b y s ize, s tyle a nd c olor t o p romote v isually a ppealing e nvironment. R outinely answered c ustomer q uestions r egarding m erchandise a nd p ricing. R outinely a nswered c ustomer q uestions r egarding merchandise a nd p ricing. O perated a P OS s ystem t o i temize a nd c omplete c ustomer p urchases. R ecommended alternative i tems i f p roduct w as o ut o f s tock. G reeted c ustomers e ntering t he s tore t o a scertain w hat e ach c ustomer wanted o r n eeded.

Rafael B . M aston

Education

Portland C ommunity C ollege - 0 1/2016 t o p resent, E lectrical E ngineering Art I nstitute o f P ittsburgh – O nline d ivision 0 4/2012 t o 0 1/2014, G raphic A rt a nd D esign College o f S outhern N evada – N orth L as V egas – 0 1/2007 t o 0 5/2007, 0 9/2008 t o 1 2/2008, 0 1/2009 t o 0 5/2009, Telecommunications

Naval S chool C ommand D ivision – G reat L akes, I L – 0 3/2002 t o 0 1/2003, G as T urbine E ngine ' A' S chool Desert R ose H igh S chool – N orth L as V egas – 0 9/2000 t o 0 5/2001, D iploma Military V eteran

4 Y ears s ervice i n t he U S N avy a s a G as T urbine O perations a nd M aintenance T echnician.