Quality Analyst

Kiran D’Souza

Santa Clara – Bay Area • C: +1-530-***-**** • **************@*****.***

Summary: Years of collaborative experience in the field of business operations and quality analysis. Training and Experience has helped me gain knowledge of standard QA methodologies, Software Development Life Cycle (SDLC) & Software test Life Cycle (STLC) in an Agile environment. Currently looking for opportunities in the field of quality analysis (Software testing) or Business Analysis.

Content Quality Analyst 04/2017 to Date

Collabera @ Google Inc, San Jose, CA

Reviewing the client contents for the policy compliances.

Taking suitable actions against policy violations while maintaining the 100% review accuracy.

Constantly getting updated on the policies, term s and conditions

Making sure that quality/quantity are maintained during the review process.

Ensuring the protocols are followed thoroughly and escalating any issues or violations

QA Consultant 07/2016 to 12/2016

Zenbanx - Redwood City, CA

Worked closely with Product Specialist, Developers and Engineering Managers and made sure quality testing is provided in timely manner. Responsible for test plan creation for new features.

Performing quality analysis, system, compatibility, performance, functional, and regression testing on web and Mobile application. (Android)

Analyze systems functional requirements and break them down into test requirements/test objectives.

Performed GUI Test, Functional testing, Smoke testing, User Acceptance testing (UAT)

Worked closely with developers to identify, reproduce defects to facilitate resolution and resolve issues.

Operations Consultant 01/2015 to 06/2016

Viacom - Jersey City, NJ

Managing the advertisement operations for the television channels

Ensuring the content quality and technical specifications are as per standards. (S&P)

Generating various advertisement logs and distributing among clients

Worked on implementation of new operations software and managed the trouble shooting

Coordinated with multicultural teams across Multi geographic locations (UK, UAE, India and USA)

QA Consultant 06/2014 to 12/2014

Freddie-Mac - McLean, VA

Worked on software development and implementation project.

Project coordination, requirement gathering, documentation.

Participated in Detailed Test Cases Design, Execution and Report Test results.

Preparing Test Strategy & QA Schedule.

Contributed in different phases of testing like: Functional testing, Regression, System Testing, Maintenance Phase.

Coordinated the bug life cycle process using ALM

Operations Executive

Star Networks - Dubai, UAE 07/2007 to 02/2012

Worked on Television channel distribution and advertisement traffic operations processes

Conducting Quality analysis of the Ad contents.

Handling the CRM software and the database

Responsible for Ad operations

Planning the channel distribution and broadcast plans across region

Troubleshooting the channel broadcast issues if any and ensuring the quality is as per standards.

Client service, vendor management.

Skills: SQL, Microsoft office, project management tools.

Education:

Master’s in Business Administration - 2015

International Technological University, San Jose, USA

Bachelor’s degree - Mangalore University, India- 2005

Software Quality Analysis - 2016

Portnov Computer School Mountain view, CA

Software Testing Projects @ Portnov

Lomotif – Native mobile application, a music video editor that creates mini music videos and collages for sharing on social network applications

BlueScape – Web based application created for real time collaboration, making it easy for individuals and teams to create, interact with, and share content on different devices. It allows effective remote team interaction, real time collaboration, to use different devices, make interactive customer presentations using importing videos, documents, pictures and so on.

Veriflow Systems Inc - Test script preparation. UI testing of Veriflow application on different browsers. Filing bus using JIRA. Performing regression, performance and compatibility testing.

Language Proficiency: English, Hindi, Kannada, Tamil

Community outreach - Volunteer with Santa Clara police department

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