Customer Service Technician

Kyle Martin

PO Box *

Tobaccoville, NC *****

Cellular 336-***-****

Fax 336-***-****

**********@*****.***

Mechanic / Maintenance / Troubleshooting

SUMMARY Valued employee with over 25 year’s mechanical and electronic experience in the automotive, fabrication, maintenance, and satellite industry. Strong leadership skills. Excellent technical, communication, presentation, and customer service skills. Natural troubleshooter with proven ability to bring quick resolution to challenging situations. Work Keys Tested. Able to build lasting relationships with vendors and customers. Can provide many years of quality productive service.

EXPERIENCE

January 201*-**-**** ATT.Bellsouth Outside plant technician Install strand and fiber optic cable. Build and maintain wireline. Place, test and repair fiber optic terminals.

2000-2014 Lead Technician/owner/Alternative Installations. Install, troubleshoot and service related Dish Network, and DirecTV satellite and internet systems. Built strong relationships with 1000s of customers. Train newly hired contractors

2006- 2007 Die-Cutter Operator/Mechanic –Hickory Printing Group. High Point NC

Set up, run and repair Sagano 1050, and Bobst 102 die cutters.

Perform routine maintenance and on site repairs to continue production runs.

1997 - Present Owner/Operator - Alternative Automotive. Tobaccoville,NC

Operate a small automotive repair facility. Perform preventive maintainance, quality diagnosis and repair to electrical, HVAC, computer, and driveline systems. Purchase and stock parts and supplies. Maintain all records. Developed a trusting relationship with clients.

1995-1997 Maintenance Technician – Famco Inc. Winston Salem,NC

Repaired and maintained equipment in a metal fabrication plant.

Such as drills, lathes, welders, overhead cranes, plasma torch tables

(Fine line and oxy/acetylene), and cnc equipment.

1987 – 1997 Line Technician - Flow Motors.& Bob Neil Pontiac, Winston-Salem, NC

Outstanding problem solver in high-pressure atmosphere consistently maintains a professional and concerned manner. Overhauled and maintained automotive engines. Diagnose and repair electrical and electronic on board computer systems

LICENSES AND CERTIFICATIONS

. Certified Via sat internet installer and trouble shooter

• Level 3 Commercial Satellite Installations - SBCA, 2005

CERTIFICATIONS

Work Keys

Reading for Information Level 5

Workplace Observation Level 3

Applied Mathematics Level 5

Locating Information Level 4

• ASE Master Automotive Technician - ASE, 1994

EDUCATION

1982 Certificate, Industrial Electronics - Forsyth Tech Career Center. Winston-Salem, NC

EDUCATION

1983H.S. Diploma, West Forsyth. Clemons, NC

REFRENCES

Carol DeConinck 336-***-****

Rick Long 336-***-****

Kip Gross 336-***-****

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