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NASTASHA S HEA M ERCED

**** * **** * **** U NIT *, D ICKINSON T X 7 7539, 4-09-218-****, N ***************@*****.*** SUMMARY

After s ix s uccessful y ears o f c ustomer s ervice, I a m s eeking a c areer i n a p rofessional s etting w here I c an t ranslate m y customer s ervice t raining a nd e xperience i nto n ew b usiness o pportunities. I a m r eliable, d etail o riented, o rganized, d riven t o accomplish g oals a nd r aise w ork p roductivity. I a m e ager t o e xpand m y e xperience a nd c an b e c ounted o n t o p roduce a s a high l evel p erformer.

EXPERIENCE

01/30/17 t o p resent W ard L eonard H ouston, T X Purchasing A gent

● Confers w ith v endors t o o btain p roduct o r s ervice i nformation s uch a s p rice, a vailability, a nd d elivery s chedule.

● Selects p roducts f or p urchase b y t esting, o bserving, o r e xamining i tems.

● Estimates v alues a ccording t o k nowledge o f m arket p rice.

● Determines m ethod o f p rocurement s uch a s d irect p urchase o r b id.

● Prepares p urchase o rders o r b id r equests.

● Reviews b id p roposals a nd n egotiates c ontracts w ithin b udgetary l imitations a nd s cope o f a uthority.

● Maintains p rocurement r ecords s uch a s i tems o r s ervices p urchased, c osts, d elivery, p roduct q uality o r p erformance, a nd inventories.

● Discusses d efective o r u nacceptable g oods o r s ervices w ith i nspection o r q uality c ontrol p ersonnel, u sers, v endors, a nd others t o d etermine s ource o f t rouble a nd t ake c orrective a ction.

● Order a ll O EM p arts a s w ell a s n ew m otor, p ump, o r g enerator o rders. K eeps t rack o f i nventory.

● Expedites d elivery o f g oods t o u sers.

07/1/16 t o 1 /30/17 W ard L eonard H ouston, T X Project M anager A ssistant

● Help d irect c ustomers a nd m aintain c ommunication r egarding t he p roducts t hat h ave b een t urned i n f or repair/replacement

● Create s ales o rders f or a ny m otor/ a ccessories t hat i s b eing s old t o a c ustomer

● Order/follow u p w ith v endors r egarding p roducts t hat a re b eing o rdered f or p articular j obs

● Create p urchase o rders f or e ach i tem/ a dditional o utside w ork t hat i s n eeded

● Process p urchase o rders a nd t urn t hem i n t o b e r eceived

● Create c omplete j ob p ackets a nd a ttach t he p aperwork t hat p ertains t o t he s pecific w orker

● Direct t eam m embers t o t heir c orrect j ob p acket a nd c ollect t he d ata t hat w as r ecorded t o c omplete t he j ob p ack

● Follow u p a nd u pdate j ob b ook t o m aintain o rganized.

● Scan a ll c omplete j ob p ackets

● Manage m arketing/sales

● Manage p rogress o f e ach j ob a nd m ake s ure i t i s c ompleted o n t ime

● Coordinate d aily w ith p roject m anager o n c ommunication w ith c ustomers

● Consistently a sk f or f eedback f rom c ustomers o n t heir e xperience 07/9/15 t o 0 7/1/16 W ard L eonard H ouston, TX Receptionist

● Answer a ll i ncoming p hone c alls a nd t ransfer t o t he p roper p erson

● Receive a ll p urchase o rders c reated a t t he H ouston f acility

● Complete a ll i nvoice p ackets f or P ayment

● Maintain m ail a nd d istribute b ills f or p rocessing

● Record a ll t emp e mployees p ayroll f or p rocessing

● Collect a nd s can a ll H R p aperwork f or p rocessing

● File a ll c ustomers r ecords d aily

● Process v ital e mails t hrough o utlook

● Coordinate d aily w ith H R o n p eople’s t ime i ssue o r a bsences

● Greet c ustomers d aily a nd i nsure t hey a re a ssisted b y t he r ight p erson

● Take p hone c all m essages f or i nside s ales, o utside s ales a nd p urchasing d aily 01/13/14 – 0 7/1/16 Starbucks C orporation

Texas C ity, T X

SHIFT S UPERVISOR

● Assist w ith n ew p artner t raining b y p ositively r einforcing s uccessful p erformance a nd e ncouraging c oaching a s needed.

● Provide f eedback t o s tore m anager o n p artner p erformance d uring s hift.

● Deliver c ustomer s ervice t o a ll c ustomers b y a cting w ith a c ustomer c omes f irst a ttitude a nd c onnecting w ith t he customer.

● Develop p ositive r elationships w ith s hift t eam b y u nderstanding a nd a ddressing i ndividual m otivation, n eeds a nd concerns.

● Execute s tore o perations d uring s cheduled s hifts. O rganize o pening a nd c losing d uties a s a ssigned.

● Follow a ll c ash m anagement a nd c ash r egister p olicies a nd e nsure p roper c ash m anagement p ractices a re f ollowed by s hift t eam.

● Follow u p w ith b aristas d uring t he s hift t o e nsure t he d elivery o f c ustomer s ervice f or a ll c ustomers.

● Recognize a nd r einforce i ndividual a nd t eam a ccomplishments b y u sing e xisting o rganizational t ools a nd b y collaborating w ith s tore m anager t o f ind n ew, c reative, a nd e ffective m ethods o f r ecognition. 08/1/2011 – 0 7/1/15 Calvin K lein

Texas C ity, T X

STOCK L EAD

• Partner w ith m anagement t eam t o i mplement s tockroom s tandards a nd p rocedures

• Communicate a ny s tockroom c oncerns w ith a s olution b ased p lan t o S tore M anagement T eam

• Implement a nd a ctively p articipate i n m erchandise s uggestions a nd a djustments t o m aximize p roduct t o t he f loor

• Partner w ith m anagement o n p erforming s tock t ransfers, d amage o uts a nd s hipment r eceiving

• Report c ompliance t o s tockroom m arkdowns a nd r eticketing t o m anagement t eam

• Create a C ustomer F irst e nvironment t hrough p roper s ales f loor a nd b ackroom p resentation s tandards

• Track a nd r eport p ersonal p roductivity o f s tock p rocessing t o m anagement t eam EDUCATION

• 08/2008 – 5 /2012, M ililani H igh S chool, M ililani, H I MM

HIGHSCHOOL D IPLOMA

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