Customer Service Administrative Assistant
Resume:
Tara J. Johnson
**** ***** *****, **** *****, MD 20755
*********@*****.***
CAREER OBJECTIVES: Administrative Specialist; Executive Administrative Assistant
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE 12/2015 – 07/2017
New York Life Insurance Company 40 hours per Week
999 Waterside Drive Suite 1500, Norfolk, VA 23510
Supervisor: Courtney Petry, 757-***-****; may contact
ADMINISTRATIVE SPECIALIST: Managed and organized information for senior specialists for tracking various personnel requirements to include licensing requirements. Fax, copy, scan and assemble documents for meeting and financial transactions. Prepare calendars, reports, and daily interoffice correspondence utilizing a range of Office Suite applications and databases.
QUALITY CONTROL: Conduct daily inquiries for licensing processing, financial discrepancies, records for compliance with state and federal laws and client complaints/inquiries using databases. Review records and files for compliance with HIPPA regulations. CUSTOMER SERVICE: Provide excellent customer service to agents to clients and agents. Answer phones, book appointments, payroll preparations for insurance agents, research client complaints and inquiries. Provide support for agents in the form of research on requirements for licensing and continuing educations as well as report appointments to agents.
LIAISON: Coordinate with underwriters, medical records, agents Internal Revenue Service and Motor Vehicle Reports for acquiring insurance requirements. Process billing and accounting entries for the payroll department and billing department for clients.
BUSINESS OWNER 12/2007 – 12/2016
Massage Therapist 40 hours per Week
813 Gadwall Court, Virginia Beach, VA 23462
Supervisor: Self
ADMINISTRATION AND CONTRACT COORDINATION: Negotiate contracts for service and wages with potential employers. Coordinate/book appointments with clients and employers. Create and maintain database entries to comply with HIPPA regulation and client records. Track training and licensing requirements.
FINANCIAL MANAGEMENT: Monitor the use of funds as they pertain to the business. Create and track funds for training, travel and equipment purchases. Balance accounts with receipts for license requirements, continuing education and client payments.
35TH FIGHTER WING YOUTH SPORTS PROGRAM 07/2002 – 08/2005 Pacific Air Force 40 Hours per Week
Misawa, Aomori, Japan
Series: 0189 Pay Plan: NF Grade: 2
ADMINISTRATIVE ASSISTANT: Provided dictation during program managers meetings and conferences. Maintained directors daily schedule by scheduling appointments and meetings, confirming appointments. Prioritized and responded to incoming email and memorandums and interoffice requests and postal mail. Fax, copy, scan and organize participants in the program. Maintain ordering and log of office supplies and equipment needed for each sport season.
QUALITY CONTROL: Maintained database logs for government travel card, government vehicles. Create and maintain a documents database for all participants to track compliance with regulation and guidelines. Maintain operating procedures manuals as directed by commanding officers and operations regulations.
LIAISON: Greet visitors and commanders for tours of facilities and inspections. Coordinate on post and Japanese national guests for access to post for sporting events. Recruit volunteer coaches for sports program. Liaison between coaches and parents and the program director to research and resolve complaints and discrepancies.
EDUCATION
ASSOCIATES OF SCIENCE – 05/2012
Tidewater Community College
Major: Science – GPA 3.58
Graduated Magna Cum Laude
PROFESSIONAL SKILLS
Microsoft Office Suite – Type 50 words per minute – Strong Technical acumen and capability to manage multiple projects simultaneously while meeting deadlines – Proficient with the use of office equipment – Excellent interpersonal skills and oral and written communication skills
Contact this candidate