Document Specialist(scanning, indexing, payroll assistant

Sharon D. Thomas

Richmond, Virginia

804-***-****, ***********@*****.***

SUMMARY

Professional Office Worker with over 10 years of multi-tasking experiences. Solid experience with sensitive information, scanning, written and oral communications, interpersonal skills, and document indexing.

SIGNIFICANT SKILLS AND EXPERIENCE

Customer Service

Scanned AP invoices/purchase order documents into City of Richmond Finance database.

Indexed data from documents into the office database to be used by city officials and employees.

Trained in Payroll department to execute deductions from employee’s paychecks.

Placed follow-up calls to confirm appointments.

Filed thousands of confidential office documents 40 hours weekly.

Handled mass mail and refund checks of child support parents and taxpayers.

Provided Administrative and front-line support to managers, employees, applicants, and office visitors.

Completed logistical activities of new hire paperwork (background documents, reference lists).

Calculated and wrote total hours on interns’ timecards and gave them paychecks.

Ran and printed hourly and end of day cash flow reports (cashiering).

Communication

Maintained positive and friendly communication with potential focus group candidates.

Good verbal communications and telephone etiquette.

Received constructive criticism as a growth opportunity.

Listened attentively, as a first point of contact, for the direct need of the client or customer.

Knowledge, Skills, and Abilities

Microsoft Word & Excel, Internet, Typing 51 wpm, document filing/scanning software .

Organizational skills.

Able to meet a company’s deadline goals.

Ability to take initiative.

Worked individually and on teams to help meet mutual goals.

Ability to acquire understanding of an industry and its required database software.

EMPLOYMENT HISTORY

Document Scanner/Indexer, 2017, City Hall Finance Department, Richmond, VA

Administrative Support, 2017, Mayor’s Youth Academy, Richmond, VA

Volunteer, 2017-current, Center for Workforce Innovation, Richmond, VA

Election Officer, 2008, 2017, Board of Elections, Richmond, VA

Data Entry Clerk/Mail Sorting, 2006-2016, Circuit City/Dept. Taxation, Richmond, VA

Office Support/Tax Preparer, 2008, 2010-2017, Ez Income Tax, H&R Block, Richmond, VA

Document Specialist, 2012-2014, Infilco Degremont, Richmond, VA

Record Reviewer, 2013, Dept of Health-Minority Affairs, Richmond, VA

Clerical/Mail/File Clerk, 2003-2006, Child Support Enforcement, Richmond, VA

EDUCATION: Associate Degree in Psychology, Completed March, 2016; OSHA Certified June 2017

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