Account Management, Customer Service

Phil Kazlauskas

N. Attleboro, MA- ***- ***-**** – **************@*****.***

Conflict resolution, contract negotiation, Cultural sensitivity, Kaizen Yellow Belt OBJECTIVE Seeking Available Position

EXPERIENCE Program Manager: The Cambridge Network, Waltham, MA June 2017- Present

• Consult schools on effective marketing and enrollment practices.

• Build and maintain relationships with partner schools

• Ensure schools are in compliance with partnership agreements

• Escalate and resolve areas of concern from partner schools

• Collaborate with sales team to increase customers Support Service Coordinator: The Cambridge Network, Waltham, MA February 2015-June 2017

• Oversee ~30 international high school students from pre-arrival until graduation

• Ensure all logistical requirements are fulfilled and program is within legal regulations

• Collaboration with domestic, and foreign coworkers

• Offer customer service to international students, natural parents, host parents, and schools

• Facilitate conflict resolution in cooperation with China team & agents

• Managed 4 remote employees

Founder: The Experiential Institute, Nashville, TN October 2013-December 2014

• Began work on start-up

• Collaborated with partner to design Summer immersion programs for international high school students

• Launch did not occur due to lack of investment

English Instructor: International Student Exchange, Kunming, China February 2011-September 2013

• Prepared Chinese students aged 14-21 for American study abroad

• TEFL for intermediate, advanced and fluent levels of English, as well as American culture and history

English Instructor: Korea Herald School, Seoul, S. Korea January 2010-January 2011

• Prepared lesson plans for students ranging from absolute beginner to low- advanced

• TEFL for students aged 5-17

EDUCATION B.A. Spanish/Education: College of Charleston, Charleston, SC 2009

• Studied various components of the Spanish language, including grammar, mechanics, syntax and conversational use of the language

• Familiarized self with Spanish speaking nations and communities through assorted studies of history, literature and culture

• Attended four months of study abroad in Buenos Aires, Argentina SKILLS Computer

• Knowledge of mac + PC systems

• Experience with CRM systems

• Selected as program operations liaison for development and implementation of custom database system

• Training of remote and local employees on CRM system Personal

• Kaizen Yellow Belt

• Intermediate level of Mandarin (Speaking, Typing, Listening)

• Strong client relations

• Public Speaking

• Mediation capability

• Cultural awareness and sensitivity

• Quick Learner

• Proactive

• Collaborative

• Ethereum/Blockchain enthusiast

• ENTJ

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