Customer Service Data Entry

NICOLE BOLIVER

**********@*****.*** 774-***-**** SHREWSBURY, MA.

Experience

Retail Position 2016: Target, Westborough, MA.

Provided excellent and enthusiastic customer service

Processed cash and credit card transactions accurately and efficiently

Promoted credit card sales

Solved multiple customer conflicts

Office Assistant 2015: Fuller Motor Home Rentals, Boylston, MA.

Worked in a fast paced office environment

Provided phone support and addressed customer issues

Responsible for website support and editing content

Performed data entry and maintained scheduling system (Excel)

Composed written rental quotes and contracts

Responsible for displaying trailer inventory to customers

Review, sort, distribute and file all correspondence

Nanny 2014: Responsible for Care and Well-being of Two Children

Looked after two boys (high school and middle school)

Oldest boy had learning and minor physical disabilities

Drove children to doctor appointments and summer camp

Helped children with their homework

Child Care Instructor 2010 – 2013: YMCA, Westborough, MA.

Responsible for care of 15-20 pre-school children.

Educated the children on social skills

Trained the children to share and be considerate of other’s feelings

Helped children create bonds with their peers

Coached the children to ask for help

Taught the children basic reading skills

Technical Skills

MS Word, Excel, and Powerpoint. Protools and REASON. Facebook, Twitter, Tumblr, Instagram

Education

Franklin Pierce University, Rindge, New Hampshire

Bachelor of Arts with major in English and minor in Psychology, May 2017

Graduated with Honors with a GPA of 3.2 on a 4.0 scale

Focus on critical thinking, professional and creative writing and research methods.

Extracurricular

Vice President of Sigma Tau Delta, English Honors Society

Chaired roundtable discussions at Sigma Tau Delta Conventions 2016 and 2017

Editor and published writer of school literary magazine

Editor of the Northern New England Review literary magazine

Worked with the Big Read grant

Event planner for school poetry slam

Book tour with Professor for her published works

Freelance editor for college students

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