Technical Support Active Directory

Contact information

oCellphone 918-***-****

oEmail ************@*****.***

SKILLS

Operating Systems through Windows 7 and 8, Lennox

Microsoft Office Products; Excel, Word, Power Point, Outlook

Software installation

Troubleshooting hardware and software

Password reset

RSA SecurID ACE Administrator

Remote Helpdesk

Active Directory

Extremely skilled self-taught

EDUCATION

Associate of Science Network Systems Administration

oITT Technical Institute, Tulsa, OK.

o03/2014 – 12/2016

IP networking

oCisco command line interface

oPacket capture and analysis

oVlan virtual interfaces

Introduction to networking

oBasic understanding of the OSI model

Client server I

Client server II

Physical networking

oPhysical cabling

Database concepts

Bachelors of Science computer security

oNetwork Communications Infrastructure

oSecurity For Web Applications And Social Networking

PROFESSIONAL EXPERIENCE

04/01/17 – Present

Faith Technologies

Travels to customer premises to assist in the installation and maintenance of specialty systems (to include, but is not limited to, copper/fiber structured cabling, outside plant, CATV, CCTV, WLAN, fire alarm, access control, security, audio, etc.)

Constructs raceways

Performs material handling duties on the jobsite

Maintains compliance with company policies

Maintains compliance with all OSHA, Company, and customer-specific safety requirements

09/16-12/16

SageNet

Inbound Help Desk remote support role, duties included but were not limited to:

Remotely assisting Field technicians, program cisco switches, forticlients

Inbound calls to assist with network devices. WIFI routers, backup power, and more

Monitor Automic (UC4) Automation Engine for scheduled job completion

Ensure scheduled jobs complete correctly and timely

Follow job-specific documentation and processes to restart failed jobs

Monitor SCOM for various systems and applications

Basic diagnostics of server connectivity

Restart services/servers via provided tools as documented

Knowledge to engage correct SME team for service restoration

Monitor Solarwinds for LAN/WAN health

Troubleshoot local site issues vs. circuit/MPLS issues

Coordinate with carrier or Telecom and local contacts to restore services

Communicate information on a regular basis about outages and issues to IT

Ensure time-based communication of outage state and resolution are sent to appropriate segments of IT by severity

Remain informed of relevant outage situation to be able to provide insight as requested from other IT members and management.

Develop e-mail communication for All Users about outages and other IT Information

Monitor E-Mail to the Service Desk for break/fix issues

Provide technical support to Service Desk callers with problems during afterhours shifts.

Facilitate, coordinate, and manage conference bridges with IT professionals to ensure core services are restored during IT service interruptions

012016 -03/2016

Guardian security systems

oStructured cabling

oInstall cameras

oInstall security systems

01/25/2015-02/25/16

Securadyne systems

oStructured cabling

oInstall routers, switches, and cameras

oAccess control

oTelephony and VoIP

08/14/2014 – 01/25/2015

DCI communications

oStructured cabling

oInstall routers, switches, and cameras

oAccess control

oTelephony and VoIP

3/2014 – 7/2014

BCforward – IT contractor at Hewlett Packard

Pfizer Service Desk Support

Inbound Help Desk remote support role, duties included but were not limited to:

Assisting with password resets, RSA SecurID Tokens (hard and soft tokens)

Token seed files, RSA ACE Administrator, and Active Directory, Outlook and Exchange

Securely Destroying data remotely from a stolen iPhone, security reports

Remotely assisting Pfizer employees, accessing and modifying accounts as needed in Active Directory

Citrix was a common tool as well as WEBex in the circumstance the client was unable to connect to the VPN so I could assist from outside the Pfizer Intranet

Phillips 66

11/2012 – 3/2014

Cashier

Manage facility operations

Cashier, stock items, rotate inventory

Asplundh

10/2011 – 09/2012

Commercial Climber

Commercial brush and tree removal

Alorica

10/2010 – 10/2011

Inbound Call Center Technician

Took inbound calls from end clients

Provided technical support for Sprint products

Helped clients with password resets

Helped clients with software installation and restoration

Troubleshoot Sprint products

Murphy Oil Company

03/2008 – 10/2010

Cashier and Assistant Manager

Cashier

Stock items and rotate stock

Promoted to Assistant Manager

Walmart

2005 – 2008

Cashier

Tire & Lube

Contact this candidate