Training Sales

CURRICULUM VITAE OF PHUMZILE TSHABALALA

PERSONAL DETAILS

Name : Phumzile

Surname : Tshabalala

Date of Birth : 10 March 1985

Identity number : 850**********

Licence : Code 10

Address : ** ******di Street

Protea North Ext 1

P.O. Chiawelo

1818

Cellphone Number : 062-***-****

Email : **************@*******.**.**

Nationality : South African

Marital Status : Married

Dependants : 2

Health : Excellent

Home Language : Zulu

Other Languages : English, Sesotho, isiXhosa, Tswana EDUCATION

Highest Standard Passed : Grade 12

School : Reasoma High School

Year : 2003

Subjects : Mathematics, Physical Science, Biology, Geography, English, Afrikaans, isiZulu.

POST QUALIFICATION

Institution : South African Red Cross

Course : Pre-Nursing and Home based Care

Qualification : Certificate

TERTIARY

Institution : Cornerstone Institution

Subject s : Computer

Desktop navigator, Microsoft word, Email and Internet, Theory and practical, File and folders.

Inbound Training

Communication skills, Telephone etiquette, inbound call management, call transferring, Holding and escalating calls, basic and advance training, handling irate callers and customer behaviour.

Outbound Training

Sales Training – Telesales & Scripting, Cross selling and up selling, Cold calling & closing Meet and exceed Targets.

Debt Collection – Negotiation and Assertiveness, Questioning & Listening, Effective Collecting, Leaving effective messages. Year : 2007

Qualification : Certificate of Call Centre Training Institution : Funda Community Centre

Subject s : History of music, Midi, Western instrument (Piano), African instrument (Jembe, Conga and percussion)

Year : 2005 - 2006

Qualification : Certificate – Grade 3 theory of music INTERESTS : Music, Reading, Baking and Counselling WORK EXPERIENCE

Company : Crown Shop Fitters

Duties : Sanding, Cleaning, Edging and Reception

Year : 2005-2006

Company : (Practical) Othandweni Family Care Centre Duties : Care & Stimulation of babies and toddlers, Baby bath, Baby feeding And Hygiene

Year : 2004

Company : (Practical) Takalani Home for Mentally Disabled Duties : Caring for handicapped and disabled, giving medication, hygiene And nutrition

Year : 2004

REFERENCES

Red Cross – Doornfontein

(011-***-****

Ethembeni Family Care Centre

Othandweni Family Care Centre

Joyce Mnyani

(011-***-****/8

Takalani Home for Mentally Disabled

Ms. T. Ndingi

(011-***-****

Funda Community College

Tel: (011-***-****/186

Fax (011-***-****

Cornerstone Institution

086*-***-***

Crown Shop Fitters

Ms. Princess Tshabalala

073-***-****

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