Allen Cyphers

**** ******* **** *****

Southlake, TX 76092

817-***-**** (h)

817-***-****©

ac2sl0@r.postjobfree.com

Management / Operations / Account Management / Director

Skills Summary:

Over 15 years in Operations/Sales Management in Textiles, Education, and Pump/Filtration with revenues over 40M and managing 300 + employees

Extensive experience in controlling the day-to-day operations for departments to include sales, service, administration and warehousing

15 years of experience in managing the sales and general operations of an organization with 300+ employees

Skilled in forecasting, developing distribution, sales and customer service policies and procedures

Possess an extensive background in logistics for service department for 40+ route service operation operating 3 branch locations

Expert Client Relations/Service, Corporate Development, Communication, Goal Setting and Analytical Skills

Proven team player skills in Policy and Procedures, Quality Control, Organizing, Auditing, Capital Planning and Team Management

Demonstrated knowledge in Mentoring, Market Forecasting, Financial Planning and Reporting

Possess strong consultative and strategic selling leadership skills to include prospecting and closing technique

Proficient in MS Office, (including Excel), SAP, Siebel, ACT and CRM applications

PROFESSIONAL EXPERIENCE:

CSC Serviceworks 2015-2017

Branch Manager – Dallas, Texas

Responsible for Growth, Profit, Customer/Employee Satisfaction and Safety for $40 million yearly operation

Directed Teams consisting of 10 managers, 8 Supervisors in areas of Fleet, Distribution, Production, Forecasting, Budgeting, Sales and Operations

Held accountable for P&L, A/R, A/P and Administration

Restructured Service Teams establishing Sales Goals and Customer Satisfaction Indexes.

Reorganized Install and Warehouse Teams accounting for cost savings of 18%

Aramark Uniform Services

Assistant General Manager – Dallas, Texas 2012-2015

Oversaw all aspects of Profit Center Operations and Sales with weekly volume of $400,000 and a Leadership team consisting of 10 managers, 3 Satellite locations with 43 Route Sales Representatives servicing over 6000 customers

Implemented “Self-Managed Route Teams”

Increased Profit by 15% in first year

Reduced Merchandise and Operating Cost by 18%

Rain for Rent - Arlington, Texas 2009-2012

Branch Manager

Total management accountability for sales, customer retention, fleet, distribution, budgeting, forecasting

Increases sales 300% in second year with 75% profit

Managed startup operation to include revamping inventory, sales focus, and strategic planning

Developed sales/service strategies for territory and national accounts

Maintained customer relationships and establish repeat business

Created a Safety Culture environment at branch and in field

Maintained OSHA standards with quality effectiveness

Exceeded forecasted goals in profit and new business every year

Established training program and employee recognition based on accountability

Ultrapure and Industrial Services – Dallas,Texas 2006-2009

General Manager, Industrial Services Division

Hired to oversee the restructuring in sales, service, distribution and operations departments for 10 year old company with revenues of $35M

Increased first year growth by $1M

Designed systems to achieve 15% profit for first time in location history

Restructured warehouse and inventory system to align with business growth

Analyzed all business opportunities for revenue and growth enhancement

Refocused the sales team towards long term revenue streams rather than basic commodity sales

Assisted in achieving ISO certification in 2007 by Perry Johnson Registrars

Led 5 directs and over 200 indirect reports.

Negotiated a contract for over $2M in yearly revenue for servicing highest volume customer.

Established working relationship with Aqua Pro in Mexico for like US and Mexico business. .

Set up a new truck leasing program with Penske for Service Department

Opened up Sales and Service relationships generating $50K in monthly revenue in the Northeast.

UniClean - Dallas, TX 2004-2006

Regional Sales Manager/Executive,

Responsible for generating sales and opening new markets in an 8-state region to include Mexico and Puerto Rico

Established alignments with vendor distribution networks across Gulf State Region

Maintained customer relationships and establish repeat business

Developed sales/service strategies for territory, major and national account representatives

Increased revenues to $2M with profit margins of 27% within 2-year period

Traveled extensively across the Gulf Coast establishing sales and long-term customer relationships

Responsible for 2 direct sales reports

Education and Affiliations

B.S., Business Administration, Austin Peay State University (Clarksville, TN)

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