Data Entry Customer Service

Desiree Alvarado

*** ******* **** *********, ***. #2, Bronx, NY 10458

Cell 347-***-**** / Home 718-***-****

****************@*****.***

Summary of Qualifications

An educated and highly motivated team driven leader, providing excellent Front Desk Receptionist skills with a strong background in Customer Service.

Excellent verbal and written communication skills; bilingual in Spanish and English.

Able to execute instructions with limited supervision; a reliable multi-tasker that can work in a team setting/environment while paying close attention to details; adaptable to changes.

Knowledge of MS Office Suite (Excel, Outlook, & Word) Power Point; Data Entry, type 45 wpm.

Work Experience

Madison Square Boys and Girls Club New York, NY

Receptionist 2/2017 – 4/2017

Managed receptionist area to include; greeting visitors and managing appointments.

Utilized MS Office in daily tasks and responsibilities; assisted HR with hiring procedures.

Organized incoming and outgoing mail, prepared letters and documents.

Assisted with office support duties; handled all outgoing correspondence.

Rosenthal & Rosenthal Inc. New York, NY

Receptionist 8/2011 – 3/2016

Greeted visitors, guests and staff in a professional manner.

Escorted clients by directing them to correct destination office, appropriate conference and/or meeting rooms.

Answered multi-line telephone, took accurate messages, transfer telephone calls efficiently in a timely manner.

Arranged for language interpretation, Spanish and English; maintained the highest levels of customer care while demonstrating a friendly and cooperative attitude.

Assisted with office support; typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and performed other administrative tasks as assigned.

Performed the coordination of incoming/outgoing FedEx packages and USPS mail.

Maintained and ordered office supplies; responsible for food ordering, set-up and clean up for meetings, and appearance of the visitor offices.

Bedford Park Tax Inc. Bronx, NY

Data Entry/Office Clerk 2/2011 – 4/2011

Greeted visitors, guests and staff in a professional manner

Answered telephone inquiries regarding taxes and related issues; transfer telephone calls to the appropriate person in an efficient manner.

Compiled and logged required documents; accepted receipts, invoices, W2’s and client’s information for Data Entry in computer database.

Arranged for language interpretation services for individuals who are unable to communicate effectively in English; maintained the highest levels of customer care while demonstrating a friendly and cooperative attitude.

Coordinated and update appointment calendars; performed other administrative tasks as assigned.

Maintained records of completed work in an organized filing system; provided office support.

Made appointments for tax preparation; performed other tasks as assigned.

EDUCATION

Monroe College – Bronx, NY

Bachelor’s Degree, Major in Business Management, expected graduation on 6/2018

Associate’s Degree, Major in Business Administration; obtained in 6/2013

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