Sales Manager
Resume:
Victor Dungor
Lanham, MD *0706
Mobile:301-***-**** Residence:240-***-****
********@*******.***
Profile
Proactive problem solver, approaches problems with tenacity and a sense of conviction to win. I see challenges as another opportunity for growth. I have a strong management and very good vendor relationship experience in the retail world and this has prepared me for workplace challenges in any field. Solid Training, Leadership and mentoring experience that has helped me reduce turnover rate in my department.
I have a proven ability to work with teams of multi-disciplinary groups/cultures, ages, sex and can as well work very well independently.
Professional Experience April 2007– March 2016
Assistant Manager: CVS Pharmacy Inc.
Supervised a total operation of a CVS Pharmacy store, overseeing over $20 million in assets
Maximized company sales growth and profitability by supervising, coordinating and executing all activities associated with merchandise arrival, storage and inventory.
Interviewed, recruited, hired and motivated store colleagues to achieve business and service result and led a team of 10-18 employee to success and brought down the department’s turnover rate by over 6%.
Managed customer relation issues and resolved customer complaints issues on the department level an action that increased customer loyalty and reduced customer complaints by 25%.
Cultivated and maintained business relationship with the store’s over 10-15 outside vendors to ensure a consistent stock level and customer s satisfaction while following company procedures.
Controlled shrink by training colleagues on company procedure, DSD, BOH, price accuracy, communication policies and implemented planograms on a timely manner.
Planned, assigned and prioritized the work of all subordinates. Made changes to assignments and priorities based on independent assessment of the business needs, the present volume of business, peak periods, sales and merchandising opportunities.
Oversaw the billing of merchandise to the store and prudently managed budget and scheduling saving over 10% on payroll.
Stimulated productivity and performance level by energizing store personnel through strong leadership, effective planning and promoting of employee morale and commitment.
Implemented and enforced company policies against unlawful harassments, discrimination and workplace abuse and violence in the department and coordinated with management team to achieve compliance with company’s equal opportunity standards.
Upheld measures to protect company property by adhering to loss prevention standards.
Operations Manager: CVS Pharmacy Inc. June 2002- April 2007
Provided operational support to the store manager in the areas of sales, customer relations, loss prevention and inventory management.
Maintained the stockroom and ensured that the front store initiative program is sustained and service level maintained.
Oversaw opening/closing for over a $5 million store in compliance with company policies
Managed operational cost by leading the inventory control, receiving /shipping of merchandise
Verified and documented the billing of merchandise to the store
Ensured price and BOH accuracy and shelf integrity using the RF Unit.
Monitored, managed and edited employee timecards/punch cards to ensure that the schedule was followed and transparency and honesty maintained.
Controlled shrink by training colleagues on total company procedure, loss prevention standards and communication strategies.
Sales Representative: Archer Beer and Soda April 1997- May 2002
Developed relationships with on and off-premise retailers that lead to increased sales and optimal retail presence
in the assigned territory.
Responsible for all retail accounts in the assigned territory including display of POS and product placement on retail shelves.
Defined customers’ needs and followed up meeting those needs.
Monitored and evaluated the activities and products of the competitors.
Provided accurate and timely feedback of market intelligence and customers desire to management to assist in product development and improvement.
Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion
Education
University of Massachusetts, Boston Massachusetts
Degree: Bachelor of Science in Management
ProConsult: Project Management Professional training
Courses Taken
Managing project scheduling and cost Microsoft Project
Project Integration
Managing project risk
Skill: Good computer skills with proficiency in windows interface, Microsoft office package (Outlook, word, Excel.
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