Sales Customer Service

EXPERIENCE

Rebate Coordinator for the Hardwood and Laminate Segment – Finance February 2016 – Present

Mohawk Industries Dallas, TX / Calhoun, GA

Responsible for sales data gathering, customization, and analysis for 4 types of rebates for 3 major segment brands. Buying Groups rebates, Distributor Marketing Funds, Supplier Sample Program, and non-discretionary rebates for 14 Buying Groups and their subgroups, and 30 Distributors.

Ownership and execution of all rebate payments confirming the process is done accurately and timely through the use of financial and contract management systems (SAP and ClearPay) assuring compliance by obtaining all required approvals.

Maintain database by registering all new buying group members, updating their data and deactivating them as requested (Internal/National).

Collaborate with Regional Sales Managers and VP of Sales for compilation of Sales Incentive Programs to identify process improvement opportunities to minimize or eliminate errors.

Responsible for monthly, quarterly, and yearly reporting of buying group programs to both internal and external parties.

Work with Sales and Distributors in order to ensure errors are corrected immediately.

Perform ad-hoc analyses on request, ensuring appropriate documentation is attained to support research findings.

Identify account and/or claim issues and first line of support for promoting resolution by working with external parties, Sales, and Accounts Receivable.

Assist management with audit requests data for SOX testing.

Sales/Customer Service Representative March 2014 – October 2015

AT&T Wireless Dallas, TX

Analyzed sales performance trends and developed a strategy resulting in a 5% improvement.

Worked to meet personal quota and sales objective for store on a monthly basis by assisting other team members.

Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders

Maintained professional and technical knowledge of all products, accessories, pricing plans, promotions and service features

Maintained knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.

Provided efficient, courteous customer service and assist in all aspects of product offerings and services

Front Desk Clerk March 2008 – November 2013

La Quinta Inn & Suites Dallas, TX

Processed guest registrations, including collecting payment.

Completed shift reports.

Responded to guest needs, special requests and complaints and alert the appropriate manager as needed.

Promoted, answered questions about and enrolled guests in La Quinta’s frequent guest program.

Assisted other team members in various assignments including operating the courtesy van, assist with breakfast, laundry or housekeeping duties.

EDUCATION

Richland Community College August 2010 - July 2012

Business Management GPA: 3.49

SKILLS

Computer skills: Access (table maintenance and query creation), Clear Pay (Rebate system). Proficient in SAP.

Languages: Reading and speaking fluency in Hindi, and Guajarati

Contact this candidate