Administrative Assistant

Aimee D el B ello

Administrative S ervices S upervisor

**** * *********** * *, M ount L aurel, N J 0 8054 *****.********@*****.***

856-***-****

Accomplishments

● Rewrote b usiness p rocess f or a ccident r eporting a nd b illing, r esulting i n s treamlining, a s w ell a s s aving t he c ompany time a nd m oney

● Rewrote b usiness p rocess f or c ontractors t o o btain a ccess t o l ocal m ilitary b ases e nabling t hem t o d o c ontract w ork on t hose b ases f or t he c ompany

● Coauthored t he A dministrative S ervice S upervisors p rocess m anual

● Chairperson f or c ompany’s A dministrative M anagement P rofessionals g roup Skills

● Company R epresentative f or C hristmas i n

April

● Actively i nvolved i n c ompany-wide G reen

Team

● Actively i nvolved i n E mergency A ction P lan with c urrent e mployer

● Working k nowledge o f W eb N ow

● Superior C ustomer S ervice s kills ● Excellent w ritten a nd v erbal c ommunication

● Working k nowledge o f I nFor/Lawson ● Strong a bility t o a dapt t o c hanging s ituations

● Advanced k nowledge o f M icrosoft O ffice ● Consistently e xceeds s tandards a nd expectations

Experience

AUGUST 2 014 - S EPTEMBER 2 017

Southern M aryland E lectric C ooperative, L eonardtown, M D Administrative S ervices S upervisor/Engineering & O perations

● Assist R egional O perations D irector w ith m onthly b udget v ariances a nd y early b udget p lanning w hile e valuating spending a nd p urchasing t rends

● Process c onfidential i nformation a nd a ssist e mployees w ith s ensitive p aperwork

● Prepare a nd p rocess e mployee v erbal a nd w ritten w arnings

● Process i nvoices

● Plan, d irect a nd c oordinate a ll a dministrative s ervices f or t he r egional o ffice

● Organize a nd p rioritize t o m eet c ompany g oals a nd d eadlines

● Manage e ffective c ommunication a nd d issemination o f i nformation

● Supervise A dministrative A ssistants

● Work c losely w ith G eneral F oremen a nd u nion e mployees t o e nsure s mooth o peration i n t he r egional o ffice

● Coordinate, p lan, a nd e xecute a nnual S ervice A wards L uncheon f or t he r egional o ffice

● Prepare m onthly p rogress r eports f or u pper m anagement

● Assist w ith b i-weekly p ayroll

2

MAY 2 013 - A UGUST 2 014

Southern M aryland E lectric C ooperative, L eonardtown, M D Administrative A ssistant/Stenographer

● Take a nd t ranscribe m eeting m inutes

● Process a nd s ubmit m onthly m ileage r eports

● Track a nd p rocess c redit c ard c harges f or u nion e mployees o n b ank w ebsite

● Assist e mployees w ith t ime e ntry s ystem t o e nsure a ccurate p ay a nd l eave a ccrual

● Plan a nd e xecute m onthly w orkplace m orale e vents

● Prepare i nformation f or m anagement t o c onduct a nnual r eviews f or e mployees

● Schedule m eeting r ooms

● Order o ffice s upplies

FEBRUARY 2 008 - M AY 2 013

Southern M aryland E lectric C ooperative, L eonardtown, M D Contact C enter R epresentative

● Answer a ll i ncoming c alls a nd r equests r elated t o b illing a nd a ccount m anagement

● Offer p rompt, c onfidential a ssistance w ith c ustomer a ccounts

● Enter a ll c ustomer d atabase i nformation i nto m anagement s ystem

● Respond t o c ustomer c omplaints i n a t imely m anner

● Request i nformation a nd a ssistance f or c ustomers t o h elp r esolve i ssues

● Utilize a ll r elated s ystem a pplications, b usiness t ools, b usiness p rocesses, a nd o perational p rocedures

● Monitor a nd c omplete c ustomer f ollow-up w ith c orrespondence, e nsuring r equests a nd i ssues a re r esolved

● Communicate w ith d istrict p ersonnel a nd v arious d epartments a t a ll l evels

● Notify m anagement o f p otential i mprovements t o r educe c ustomer c omplaints Education

Vermont A cademy, S axtons R iver, V ermont - H igh S chool D iploma

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