Human Resources

September Lorenz

**** ******* **. ******, ** ****0 ● 313-***-**** ● ***************@*****.***

Professional Experience

Branch Manager

Responsible for recruiting, motivation, training and monitoring of banking center team.

Analyzed and resolved worker problems and recommended motivational plans.

Coach and develop Assistant Branch Managers, Personal Bankers and Sales and Service Associates.

Direct financial, budgeting, operating, compliance, purchasing, human resource, public relations, and administrative functions for retail banking center with total deposits up to $32 million.

Full P&L responsibility

Ensured timely execution of financial reporting, operating forecasts, and cash flow planning. HR Assistant

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

Explain company personnel policies, benefits, and procedures to employees or job applicants.

Research and implement apprenticeship program needed due to shrinking talent pool. Summary

Highly competent leader with over 10 years of professional experience, 8 of which are in the financial sector.

People are my passion. I am not a manager; I am a leader, a coach, and motivator. I’m a puzzle solving, problem simplifying, employee-engaging ninja.

Citizens Bank – Branch Manager July 2015 – Current KC Transportation – HR Assistant April 2015-July 2015 Massage Envy Spa – Clinic Administrator September 2013 – October 2014 PNC Bank – Branch Manager May 2008- December 2011

JPMorgan Chase Bank – Branch Manager February 2006 – May 2008 Victoria’s Secret – Co-Director December 2001 – January 2005 Washtenaw Community College Ann Arbor, MI

Associates Management Supervision May 2014

Advanced Management Certificate 2012

Human Resources Certificate 2013

HumanSigma Gallup Organization – PNC Bank

Labor-Management Relations Washtenaw Community College Performance Management Washtenaw Community College Project Management Washtenaw Community College

Sports Coaching Citizens Bank

CTR KYC BSA PATRIOT ACT

CIP SAR OFAC QuickBooks

Microsoft Office Photoshop Lightroom

Clinic Administrator

Created recruitment standards and implemented behavioral interviewing process; leading to a 70% reduction in employee turn-over.

Oversee and manage the daily operations of a busy membership massage clinic

Analyze P&L data in order to forecast and set weekly/monthly/yearly goals for both sales and therapist staff.

Train, monitor and coach performance of sales associates

Responsible for all HR functions including payroll, benefits, adherence to federal and state labor laws, interviewing, hiring, training, disciplinary actions and terminations Professional History

Education

Skills/Knowledge

Additional Training

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