SHAVONDA BARBEE

*** **** **** **** *** C

San Diego, CA 92114

442-***-**** ac2si2@r.postjobfree.com

OBJECTIVE:

To obtain a position as a Customer Service Representative where my current education and past customer oriented skills will be assets to my employer.

SKILLS AND QUALIFICATIONS

● Pro-active, self starter who is able to work independently

● Understands the importance of excellent customer service and quality of products

● Excellent verbal and written communication skills

● Intermediate level of computer literacy and knowledgeable of Microsoft applications, including Word, Excel, Access, and Powerpoint

WORK EXPERIENCE

Navy Exchange S an Diego, CA

Sales Clerk/Customer Service Rep/Cashier M arch 2011 - J uly 2014

● Operated a cash register following established cash control and cash handling procedures to include, but not limited to maintenance of change fund, daily cash report, ensuring end of shift balance.

● Set merchandise and displays following instructions received. Replenished stock, sells merchandise and maintained order and cleanliness of sales and storage areas, supplies and necessary equipment. Assisted in recommending merchandise and

● Assisted in taking inventory at required intervals and in taking periodic stock counts. Maintained current pricing using appropriate supporting documentation. Phoneware Miramar, CA

Customer Service Rep/ Sales Clerk January 2009 - April 2010

● Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

● Responsible for improving customer retention through programs and service provided to the customer.

● Utilized mechanized systems to initiate and complete service orders and handle customer requests.

● Continually maintained working knowledge of all company products, services and promotions Proflowers M iramar, CA

Customer Service Associate December 2009 – February 2010

● Answered incoming calls promptly to place orders, answer questions and assist with service issues.

● Created a positive and memorable experience for the customers by establishing a unique personal connection and engaging in a sincere and enthusiastic manner.

● Determined applicability and scope of problem resolution (recovery solution) and process replacement/refund as appropriate.

● Met established department average handle time /quality service levels and other identified performance targets on a consistent basis as determined by side-by-side and remote monitoring. EDUCATION

Concorde Career College, San Diego, CA

Medical Assistant, July 2012

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