Customer Service Sales
Resume:
SHAVONDA BARBEE
San Diego, CA 92114
442-***-**** *********@*****.***
OBJECTIVE:
To obtain a position as a Customer Service Representative where my current education and past customer oriented skills will be assets to my employer.
SKILLS AND QUALIFICATIONS
● Pro-active, self starter who is able to work independently
● Understands the importance of excellent customer service and quality of products
● Excellent verbal and written communication skills
● Intermediate level of computer literacy and knowledgeable of Microsoft applications, including Word, Excel, Access, and Powerpoint
WORK EXPERIENCE
Navy Exchange S an Diego, CA
Sales Clerk/Customer Service Rep/Cashier M arch 2011 - J uly 2014
● Operated a cash register following established cash control and cash handling procedures to include, but not limited to maintenance of change fund, daily cash report, ensuring end of shift balance.
● Set merchandise and displays following instructions received. Replenished stock, sells merchandise and maintained order and cleanliness of sales and storage areas, supplies and necessary equipment. Assisted in recommending merchandise and
● Assisted in taking inventory at required intervals and in taking periodic stock counts. Maintained current pricing using appropriate supporting documentation. Phoneware Miramar, CA
Customer Service Rep/ Sales Clerk January 2009 - April 2010
● Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
● Responsible for improving customer retention through programs and service provided to the customer.
● Utilized mechanized systems to initiate and complete service orders and handle customer requests.
● Continually maintained working knowledge of all company products, services and promotions Proflowers M iramar, CA
Customer Service Associate December 2009 – February 2010
● Answered incoming calls promptly to place orders, answer questions and assist with service issues.
● Created a positive and memorable experience for the customers by establishing a unique personal connection and engaging in a sincere and enthusiastic manner.
● Determined applicability and scope of problem resolution (recovery solution) and process replacement/refund as appropriate.
● Met established department average handle time /quality service levels and other identified performance targets on a consistent basis as determined by side-by-side and remote monitoring. EDUCATION
Concorde Career College, San Diego, CA
Medical Assistant, July 2012
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