Medical Assistant Customer Service

Isheonna Faulkner

** ****** ******

Albany NY ***10

518-***-****

SUMMARY

Medical Assistant with direct care experience in long-term and home care settings. Seeking an opportunity to put patient care skills and training to work and provide high-quality care as a member of your team.

PROFESSIONAL SKILLS

• Familiar with Medical Terminology

• Obtaining & recording vital signs

• Trained in HIPAA policy and regulations

• Familiar with ICD-9-CM & CPT codes

• More than 10 years of direct care experience

• Certified in First Aid, CPR, and AED

• 12-lead EKG

• Patient and Customer service skills

PATIENT CARE EXPERIENCE

DIRECT SUPPORT PROFESSIONAL, Lexington Center ARC: Albany, NY

(12/08/2014 - Present)

• Develop and implement individual treatment plans for residents

• Update resident case notes on a daily basic

• Ensure an appropriate staff-to-client ratio at all times

• Provide supervision and guidance for residents during skills building activities

• Assist with living activities, including preparing meals and assisting with personal hygiene

• Trained in providing medication to residents

• Demonstrate the ability to communicate in both verbal and nonverbal (sign-language) formats

• Transports individuals in personal and/or company vehicle for community outings or scheduled appointments.

Home Health Aide, Personal Care Aide, Visiting Nurses Home Care: Albany, NY

(02/01/2013 - 12/01/2014)

• Activities of daily living in a client home, prepare meals, support patient by providing housekeeping and laundry services; shopping for food and other household requirements; running errands. Assist patients by providing personal services, such as, bathing, dressing, and grooming.

Home Health Aide, Personal Care Aide, Belvedere Of Albany: Albany NY

(05/01/2007 - 10/01/2012)

• Read and abide by the care plan implemented by the assessor in the service User's guide

• Record notes on daily record sheets relating to each visit and monitoring progress

• Support services users to extend their lives by accessing social and employment opportunities

• Support with activities of personal care and daily living

• Communicate with families, friends, advocates, external agencies and the management team to provide a consistent approach that meets the individual needs of each service user Certified Nurse Aide, Teresian House, Julie Blair Nursing Home, Ellis Hospital: Albany, NY

(2002 – 2007)

• Provide activities of daily living to individuals in a nursing home setting Education and Training

Medical Assistant A.O.S., Mildred Elley: Albany, NY

(09/ 2017)

• Coursework includes Medical Terminology, Anatomy & Physiology, Pharmacology, Medical Office management, Medical Insurance, word Processing and Spreadsheet Application, Business Math

New York State Nurse Aide Certification, Educational Opportunity Center: Albany, NY ( 2002) Medication Certification, Lexington Center ARC, Training Center: Johnstown, NY

(12/ 2014)

Home Health Aide Certification, Educational Opportunity Center: Albany, NY

(11/ 2002)

Personal Care Aide Certification, Educational Opportunity Center: Albany, NY

(11/ 2002)

Direct Support Professional, Lexington Center ARC: Johnstown, NY

(12/2014)

Credentials

Certified EKG Technician, National Health-career Association (05/2017) Certified Phlebotomy Technician, National Health-career Association (07/2017) First Aid, CPR, AED Certification, Lexington Center ARC, Training Center (10/2014)

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