Giovanni Lacqua

Tivoli Garden Residences

**, ******** **. - ***********

Metro Manila 1552

Mobile no : +63-929******* ; +63-915*******

Email: ac2sh1@r.postjobfree.com

Objective

To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of procurement and employee satisfaction services with in a positive team environment.

Employment History

Fraud Analyst for TripAdvisor

May 16, 2016 – May 16, 2017

Open Access BPO - National Capital Reg, Philippines Fraud and moderation content analyst for Trip Advisor. Process reviews and data for suspicious activity and possible fraud. Document all investigative activities on the review. Moderate reviews based on guidelines in place. IN charge of posting or rejecting website review content based on policies. Stay informed of all new tools and processes as implemented by management.

Manager Sales Representative and Customer Care Assistant. August 2010 – December 2014

PRIMI SUI MOTORI S.P.A.

is a company that is dedicated to providing web marketing services. I was responsible to create a new portfolio Clients in my region and follow other sales representives. At the end of the period i was responsible to follow the most important clients and resolve all the problematics. The type of job was based on the achievement of the objectives set by the Management of the Company. Sales Representative and Customer Assistant.

October 2009 – July 2010

MOSTRE & FIERE SRL

was in charge of booking and sale of exhibition space, in addition to the organization of regional and interregional pavilions on behalf of the Regional Authorities, Chambers of Commerce, trade associations, consortia, etc., for the fairs represented exclusively for Italy. I was responsible to offer and sell company services exclusvely by phone and email.

Social Interviewer and analyst

February 2004 – May 2010

ISTAT

is the institution in Italy that determine the rates of employment, unemployment, consumer and other official data. The lists of households to be interviewed were provided by headquarters. I took contact with their families by phone or directly at their home preferably during evening hours to make the interview following an Giovanni Lacqua Mobile no : +63-929******* Email: ac2sh1@r.postjobfree.com pag. 1 of 2 official questionnaire using a personal computer with proprietary software provided by the company. Following the interviews were sent to the headquarters with an internet nconnection for the calculation of the official data. A work purely independent coordinated from headquarters. Trainer educational

January 2003 – February 2004

ENAIP/IAL Parificate public institutions with the goal of aiding the unemployed and looking for their first job.I teached and trained for the unemployed and people looking for their first job. The subjects to be taught were various: autmation office, business management, quality iso 9000. The work was not stable and the number of hours of classes was fixed from month to month according to the demand of the various courses. I was in charge of drawing up the training program and training directly in the classroom.

Ceo founder

April 1993 – January 2003

C.S.A. s.r.l. Centro Servizi Aziendali.

I was the founder and director of the company for 10 years. The company was involved in selling financial planning services training and consultancy on ISO 9000 I was in charge of sales, to follow all customer issues more important, to coordinate the vendors and resolving administrative problems and legal society. The main activity was the advice to small and medium-sized companies in all industries to obtain public funding allocated by the central government, the region and from all public institutions. Sales and management training courses funded by the region. Consulting, training and management of ISO 9000. When public funding ran out the company had no reason to exist and was closed in 2003. EDUCATION BACKGROUND

CSEA - Vocational training: Specialized Technical Quality Systems ISO 9000 Scheme in Turin 2004

SAA - University’ of Turin: Bachelor of Science in Business Administration major in Business Management

Italy 1993 : Degree’s Mark 109/110

TECHNICAL SKILLS

Computer literate - Windows operating systems: Windows 98, Windows NT and Windows XP and Windows Server 2003. Working Knowledge of XHTML. Languages: Italian (native tongue) / English

(conversational) .

HOBBIES AND INTEREST

Hobbies: New technologies, travelling, and breathing diverse culture. Photography, Digital Marketing – Comunications and Social Network – I manage pages fan and groups - reading books of all kinds. https://www.facebook.com/giua.lacqua

http://ph.linkedin.com/in/giovannilacqua

Giovanni Lacqua Mobile no : +63-929******* Email: ac2sh1@r.postjobfree.com pag. 2 of 2