Shailesh Morzaria

**** ******* ***** **., ****** Township, NJ 08831 Cell: 609-***-**** ac2sh0@r.postjobfree.com

OBJECTIVE:

Obtain a challenging leadership position by applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

ACHIEVEMENTS:

Recognized as Top Collector at PRWT Services for six consecutive years (2010 – 2016).

Rewarded as Best Performer of 2010 by achieving yearly collections goal in six months at PRWT Services.

Honored with the most Professional Employee of the year 2007 at PRWT Services.

Ranked as one of the Top 5 Recruits for achieving more than expected collection goals at OSI Collection Services.

Honored with the Best Sales Personal for credit card applications at JC Penny.

Top Ranked in pursuing referrals and providing Best Customer Service at the North Fork Bank.

Recognized as Top Retail and Wholesale distributor in the whole Maharashtra, India.

EXPERIENCE:

PRWT Services Inc., New Jersey (May 2006 – Present)

Collection Specialist

Working on the star system to collect NJ motor vehicle surcharge, Brevard County, Florida court fee and attorney fees in Wayne County, Michigan.

Responsible for contacting delinquent customer by phone and assisting in resolving their delinquency problems by negotiating payment arrangements

Record outstanding accounts in the collection database for monthly reporting

Working on the e-collections system to collect EZ pass, toll evasion penalties and Denver County, Colorado court fees.

Handled complex collection matters towards satisfying resolution for both the parties.

Consistently ranked in the top 5 percent of collection agents

OSI Collection Services Inc., New Jersey (July 2005 – May 2006)

Collections Account Representative

Resolved and collected NJ business taxes such as corporate business tax, sales and use tax, gross income tax to the state of New Jersey.

The responsibility included to maintaining the case folders for the clients in organized manner, discover the current situation, contact them and their accountants and act as liaison between the state and the tax payer to recover tax, remaining within the compliance.

North Fork Bank (Green Point Bank), New York (Nov. 2003 – July 2005)

Account Representative

Worked with customers on a daily basis, meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals.

Promote company products and services in the community by making regular outside calls, to assist in the continuing growth of the office and company.

Consistently meet and exceed profit, deposit, and loan sales goals as defined by the branch manager, actively soliciting the various retail and Bancorp products.

Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.

Receive and process applications and payments for the loans, bonds and mortgages.

JC Penney, New Jersey (Aug. 2003 – Present)

Customer Service Representative (Weekends and Flexible)

Responsible for maintaining good relationship with the customers and also help out at the cash registers.

Always lead the team by making most credit card applications to exceed the goal set by the Manager.

SELF-EMPLOYED:

Business Skills:

Created and established business, marketing services to commercial and general accounts.

Developed business plan, advertising and marketing programs.

Selected and purchased capital equipment and supplies.

Gained extensive expertise in sales, marketing and client relationship management and troubleshooting as and entrepreneur.

Co-Ownership:

Inventory Management:

Bharat Plastics, Mumbai, India

Managed inventory, quality control and sells of plastic box strapping used for packaging purposes.

Supervised various aspects of manufacturing process of plastic strapping.

Durgadas and Sons, Mumbai, India

Duties involved trading in the retail and wholesale women’s apparel and involvement in the inventory management, purchasing, sales and finance.

Distributor Services:

Paramount Cosmetics LTD, Mumbai, India

Consulted business partners regarding various distribution plans, employee performance and budgeting.

Utilized computer functions to maintain and compile production reports.

Green Channel, Mumbai, India

Managed multi distributionship of consmer products consisting plastic mats, foul ceiling fixtures, novino batteries, La Pareil deodrants from UK and Warner Lambert products such as Halls, Clorets and Chiclets.

Tracked and maintained the record of the inventory supplies according to the demand of the consumers.

EDUCATION:

Mechanical Engineering: Victoria Jubilee Technical Institute, Mumbai, India.

REFERENCE:

Furnished upon request.

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