Customer Service Manager
Resume:
Melissa A. Steinberg
Galion, Ohio 44833
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Summary: Enjoy working with people.
W ell-organized and efficient.
W ork well in a high pressure environment.
Strong training skills.
Skilled with computer systems and software.
Skilled at organizing complex projects, defining project priorities, and delegating
tasks.
Quickly learn procedures and methods.
Professional demeanor.
Major strengths in planning, problem solving and communication.
Excellent communication, interpersonal and organizational skills.
Education: Columbia Central High School Brooklyn, MI
Northwest State Community College Archbold, Ohio
RN
Employment: Frontier Communications Marion, Ohio
Customer Service Representative 02/2016 to 01/2017
Resolve customer complaints.
Greet customers warmly and ascertain reason for call.
Retain customers.
Assist with placement of orders and refunds.
Upgrade and sell products to customers.
HMS Host Marion, Ohio
Assistant Manager 04/2011 to 07/2013
Investigated and resolved complaints regarding food quality, service, and
accommodations.
Established standards for personnel performance and customer service.
Supervised preparation of meals and beverages for customers.
Coordinated activities among various departments.
Ensured customer satisfaction with their dining experience.
Trained and managed employees and achieved significant improvements in their
productivity.
Arranged for routine maintenance and upkeep of the restaurant, its equipment,
and facilities.
Motivated employees to work as a team and provided one -on-one training to key
personnel.
Bennett Management Maumee, Ohio
Senior Manager 02/2009 to 07/2009
Managed franchised prepared food establishment.
Interviewed, hired and trained personnel.
Supervised employees, scheduled work hours and resolved conflicts.
Monitored budgets and payroll records in order to ensure that expenditures are
authorized and budgeted.
Investigated and resolved complaints regarding food quality and service.
McDonald's W auseon, Ohio
1st Assistant Manager 08/2003 to 09/2007
Managed franchised prepared food establishment.
Monitored food preparation methods, portion sizes, and garnishing and
presentation of food in order to ensure that food is prepared and presented in an
acceptable manner.
Scheduled staff hours and assigned duties.
References: Available upon request
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