Customer Service Manager
Resume:
Michael Cox, Sr.
**** ********** *******, #****
Atlanta, GA 30339
*******@*****.***
Objective
Seeking a long term position as a Project Manager or Upper Level Manager for a stable company or organization that is striving to expand and broaden its reach and exposure across its target market where I may utilize my skills in Office Management, Sales, Marketing, Customer Service, and Business Operations to empower and lead the company and team that I work for to advancement.
Skills & Proficiencies
Communication
Organization
Time Management
Microsoft Office
Multitasking
Leadership
Professional Experience
CMS, Inc.
Senior Residential Operations Manager 10/07-Present
At CMS, Inc. I am responsible for the day to day operations of Renovations and Preservation Services. My full responsibilities include Management of Sales and Marketing, Budget, Forecasting, Serving as The Company’s Accounting Manager, Management of Customer Service, and Collections. Additionally, I perform the Estimation of Repairs for customers, Inspections of completed projects, The selection of Sub-Contractors, On and off site Management of Projects from Start (The Bidding and Contract Signing Process) to Finish which consists of the final project inspection and the close-out of contracts.
LCCS, Inc.
Senior Residential Project Manager 1/04-10/07
At LCCS, Inc I was responsible for the day to day operations of the company. In this position, my duties included: Residential Property Preservation, The Management Process of Contract Bidding, Managing and or personally making minor repairs of previously completed projects. Was also directly responsible for running payroll, providing customer service, Managing the Accounting on a per project as well as companywide level, Performing project estimates and quotes, as well as selecting and working with Sub-Contractors, both on and off the job site.
LSP, Inc.
Operations Manager 01/00-1/04
Oversaw the day to day operations of Security Personnel. Payroll, Client Relations, Marketing, Sales and Finance on a per project and company wide basis. Hired and trained personnel. Purchasing and Supply ordering as need.
Michael Cox, Sr.
2451 Cumberland Parkway, #3746
Atlanta, GA 30339
*******@*****.***
Professional Experience (Continued)
Pinkerton Security
Loss Prevention Supervisor 06/98-01/00
Provided supervision to on-site staff at Compaq. Monitored CCTV’s. Performed routine foot patrol. Communicated effectively with management and on-site personnel.
Education
DeVry Institute of Technology
Bachelor of Science in Business Operations 6/90-6/93
Education in Operations, Marketing, Sales, and minor in Accounting.
Military
U.S. Army Reserve
Material Handling and Supply Specialist 8/90-8/92
Conducted training as provided. Participated in Operation Desert Storm. Trained to perform duties during War Times. Worked with personnel in various operations.
U.S. Army
Material Handling and Supply Specialist 8/87-8/90
Provided supplies for 1st Calvary Division in Fort Hood, TX. Monitored supply levels on daily basis. Operated heavy duty equipment to load and unload supplies. Participated in field operations. Managed military Map Department.
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