Sales Customer

ALVIN CRUZ

**** ***** ********* ****** ******* FL 33063 ***********@*******.*** 954-***-****

Professional Experience:

Yard/ Fork Lift Driver

June 2016 – Present Decks and Docks

Maintained and managed all aspects of the yard

Cross merchandised stock and maintained inventory control

Scheduled, coordinated and delivered merchandise to customers

Safely and accurately loaded customer orders for deliveries

Resolved customer issues and concerns in a professional and timely manner

Operated equipment according to policy in order to perform work in a safe and effective

Manner

Yard/ Fork Lift Driver

June 2015 – 2016 Southern Pine Lumber

Customer Care –customer care through courteous, efficient, and attentive service in a timely manner. Effectively share product knowledge and provide direction, as necessary, to meet the needs of customers. Assist customers in pulling lumber. Write loading tickets for customers to use when paying for merchandise as needed. Obtain and provide Material Safety Data Sheets (MSDS) for customers, as needed.

Equipment Operation – Operate saws, forklift, and reach lift. Cut lumber to customer specifications. Follow all safety procedures and use all safety equipment.

Loading – Verify loading ticket and customer authorization to pick-up merchandise. Use receipt to confirm merchandise was paid for and the correct amount of merchandise to load. Load and unload merchandise into customer and company vehicles.

Product Knowledge – General knowledge of lumber yard merchandise, including, but not limited to, location and pricing. Direct customers to Sales Clerks for further merchandise assistance.

Stock - Stock incoming freight neatly in appropriate locations and under cover as needed. Ensure all incoming yard stock is put away in a timely manner to ensure easy access, safety and loss control. Regularly communicate with Department Lead, Inventory Specialist, Cashiers and Managers regarding inventory concerns, stock outages, merchandise damage and loss and other departmental issues.

Housekeeping – Keep yard swept, organized, clean and hazard free.

Loss Control – Use shoplifting indicators and excellent customer care to deter and prevent shoplifting. Consistently check loading ticket and receipt to confirm payment and correct amount of merchandise to load.

Receiver / Merchandiser

August 2014 –June 2015, BJ’s Wholesale Club

Receive, organize and pack out incoming merchandise

Executed cross merchandising per company standards to ensure increased sales and maximize inventory turnover

Prepared merchandise to ensure accurate and expedited inventory

Operated equipment according to policy in order to perform work in a safe and effective manner

Contractor Sales/Merchandiser

January 1999 - February 2014, The Home Depot, Coral Springs, Florida

Interpreted blue prints, created material estimates and estimated take off schedules to support builder and contractor requirements

Maintained professional relationships to assure customer satisfaction

Received, organized and packed out incoming merchandise

Scheduled, coordinated and delivered merchandise to customers

Developed and instructed team members by cross training them on all equipment

Executed cross merchandising per company standards to ensure increased sales and maximize inventory turnover

Processed customer transactions

Coordinated and executed special projects throughout the store

Prepared merchandise to ensure accurate and expedited inventory

Contributed to the company by being a team player and complying with management initiatives

Floor Manager

July 1990 - November 1998, Metropolitan Lumber Company, New York, New York

Cross merchandised stock and maintained inventory control

Responsible for organizing and planning for quarterly inventory

Safely and accurately loaded customer orders for deliveries

Resolved customer issues and concerns in a professional and timely manner

Entered accurate sales transactions, collected payments, cash and credit, processed refunds, exchanges

Proactively assisted all departments to minimize damages

Operated equipment according to policy in order to perform work in a safe and effective manner

Skills Summary:

Electric Pallet Jack,

Fork Lift, Order Picker

Slip Machine

Electric Ladder

Fluent in English and Spanish

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