Customer Service Project Management

Victor Rafael Acevedo

Executive Summery

I'm a former NYC Electric Utility management employee and 911 event responder with strong Customer Service, Supervisory and Computer skills including Project Management, Planning and Emergency Response experience. I offer transferable office & field skills, adaptable to your business needs and flexible working hours. Relevant Skills

Professional Customer Service skills

Strong Communication skills

Supervisory Experience

Generate Reports & Presentations

MS Office proficient (Excel, Powerpoint,Word)

Project Management & Scheduling

Bilingual English/Spanish

Experienced Trainer, Coach & Mentor

Professional Experience

Communication Specialist (Energy Services Department) March 2014 to March 2017

Con Edison of NY - NYC, NY

Lead management team to study and improve my department's CSR's communication skills and to enhance the

"Customer Experience". Reviewed and rated CSR calls, tracked progress, goals and generated reports & presentations. I made recommendations, trained employees & celebrated success. My team improved CSR's communication performance by 35% in the first year. Customer Project Manager / Construction Scheduler (Energy Services Department) March 2012 to March 2014

Con Edison of NY - NYC, NY

The company representative, project coordinator and principal customer liaison for commercial customers (i.e. Sam's Club Coordinated the safe and timely installation of new electric and gas services. Monitored progress, ensured compliance with Company specifications, operating procedures, engineering plans and construction. Senior Planning Analyst / Sequence Engineer (Substation & Transmission Operations Department) November 2006 to March 2012

Con Edison of NY - NYC, NY

Scheduled substation and transmission equipment outages (i.e. Entergy's Indian Point nuclear plant refueling, Breakers & Feeders) for capital improvement, preventative maintenance (PM) and interconnections (Substations

& Generators). Strong understanding of Electric Transmission system (69kW - 500kW). Engineering Supervisor

May 2001 to November 2006

Con Edison of NY - Rye, NY

Supervised Scheduling Team and Primary Maps Departments. Approved engineering drawings and Scheduled Work Packaged used for final construction. Prioritize work based on departmental needs. Approved or denied progressions, Disciplined employees when required. 9/11 WTC event responder. Public Profile

Linkedin.com/in/Victor-Rafael-Acevedo

5115 North Socrum Loop Road Apt #458, Lakeland FL 33809 Cell: 914-***-**** - *******************@*******.***

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