Manager Customer Service
Resume:
Tayari walid
Overview
Over four years’ experience as a leader of various project teams, maximized many great opportunities to work on challenging projects, when two critical proficiencies of a team leader were developed tremendously:
- Earned leadership status by setting inspirational goals and setting examples management and time management skills
- Maximize team performance, – Excelled at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual. Career Objective Statement
Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals. to be highly efficient with an eye for details, and effectively adapt to change. I have great leadership skills that posses a charge attitude, and posse’s cultural sensitivity in varied cultural environments, and an eye for details and excellent communication skills.
Experience
• September 2016 - Present
Assistant project manager
Pro-imm Québec Inc
-Prepa
qualification to
manage the brake time
-Brief my constructor team in the beginning to discuss the tasks sequence according to the tactical plan, and at the end of the shift to record the state of p
-Ensure a safe and secure workplace
a construction works in progress
lighting
-Buy all the necessary items tools and raw materials as coordination with my direct manager to facilitate the progress of the project.
-Prepare a daily expenses template containing the date, the invoice number, the method of payment, description of the item, department, name of the and attached the invoices and hand it over to the management.
-Attend a daily weekly and monthly project meetings as requested by my direct manager to discuss the progress of development task and compared to the management planning expectations and keep detailed meeting minutes for publishing to my constru
-Prepare the staff roster based on the tasks to finish everyday to avoid more
******.*****@*****.***
4855 AVE Harvard #3, Montréal,
09/05/1983
Canadian
1
years’ experience as a leader of various project teams, maximized many great opportunities to work on challenging when two critical proficiencies of a team leader were developed tremendously: setting inspirational goals and setting examples – Superb organizational, motivational, skills.
Excelled at identifying, developing and using strengths of team members, as well as ing and resolving problems and weaknesses of each team individual. Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in within the deadlines and thus achieving the corporate goals. to be highly efficient with an eye for details, and effectively adapt to change. I have great leadership skills that posses a ral sensitivity in varied cultural environments, and an eye for details and excellent are a daily work schedule template to affect each con qualification to easily track all the tasks needs to be accomplished hour by hour and to manage the brake time.
Brief my constructor team in the beginning to discuss the tasks sequence according to the tactical plan, and at the end of the shift to record the state of p Ensure a safe and secure workplace (safe uniform, presence of a construction works in progress, fire fighting items provided, having lighting).
Buy all the necessary items tools and raw materials as coordination with my direct manager to facilitate the progress of the project. Prepare a daily expenses template containing the date, the invoice number, the method of payment, description of the item, department, name of the and attached the invoices and hand it over to the management. Attend a daily weekly and monthly project meetings as requested by my direct manager to discuss the progress of development task and compared to the management ning expectations and keep detailed meeting minutes for publishing to my structor team.
Prepare the staff roster based on the tasks to finish everyday to avoid re employees than needed on the same shift wit
Montréal, Québec Canada
2
• October 2013 - August 2016
LEAD station attendant
Air Canada (YUL Airport)
-Lead a crew of two or more station attendants, provide work direction as required and affect each station attendant according to his qualification.
-Ensure standard operating procedures are followed by all members of the crew
(loading-offloading according priority, communication with a pilot before and during the push-back, operate the bridge).
-Oversee the safe and efficient handling of aircraft between the time of arrival and the time that the aircraft is dispatched.
-Drive and operate ramp-servicing vehicles and equipment.
-Marshal aircraft to gate positions for passenger boarding and deplaning and for loading and unloading of baggage and cargo.
-On load/off load cargo and passenger baggage according priority.
-Print the load instruction sheets assigned for each flight before starting, Sign and file it at the completion of each flight.
-Coordinate crew activities with the Customer Service Manager and/or Deployment as required.
-Provide practical “on the job training”, if there is any new policy and procedure changes, to assist fellow Station Attendants.
-Communicate final load (position of each cargo and baggage containers, the gas fueling and water adopting) to Load Agent prior to dispatching the flight.
-Ensure compliance with established corporate uniform (security boots, safety jacket) and safety equipment standards.
• July 2012 - June 2013
Senior sales assistant
Guess Canada
-Listening to customer requirements and presenting appropriately to make a sale.
-Maintaining and developing relationships with existing customers in person and via telephone. calls and emails.
-Negotiating the terms of an agreement and closing sales.
-Gathering market and customer information.
-Liaising with suppliers to check the progress of existing orders.
-Recording sales and order information.
-Reviewing my own sales performance, aiming to meet or exceed targets.
-Gaining a clear understanding of customers' businesses and requirements.
-Making accurate, rapid cost calculations and providing customers with quotations.
-Attending team meeting and sharing best practice with colleagues .
-Train the new co-workers.
-Handle customer complaints with sympathy, rapidly solve problems and calm Angry and upset customers.
• August 2011 - March 2012
Sales assistant cashier
Al Tayer Group Dubai
- Greet customers when entering
- Pleasantly deal with customers to ensure satisfaction
- Identify the customer needs first.
- Present the item with excellent product knowledge to answer all the customers questions
- Handle cash transactions.
- Bag, box or
-Thank the customer and escort him to the main exit
• August 2010 - July 2011
Sales assistant cashier
Dubai Duty Free
- See the previous job description.
Education
• 2016 - Diploma of professional studies « Sales consulting » College of IT business and administration CIAVL
• 2015 - Diploma of professional studies «
College of IT business and administration CIAVL
• 2006 - Diploma of
High institute of technological study ISET
• 2002 - Bachelor’s
Farhat Hached School,
Languages
Arabic
French
English
Computer Skills
3
Greet customers when entering and leaving the store Pleasantly deal with customers to ensure satisfaction Identify the customer needs first.
Present the item with excellent product knowledge to answer all the customers questions.
Handle cash transactions.
Bag, box or wrap packages.
Thank the customer and escort him to the main exit See the previous job description.
Diploma of professional studies « Sales consulting » College of IT business and administration CIAVL Verdun oma of professional studies « Starting a business » College of IT business and administration CIAVL Verdun iploma of senior technician « Business Computing
igh institute of technological study ISET, Charguia Tunisia Bachelor’s degree « Technical »
Farhat Hached School, Bizerte Tunisia
References
- Mr.Jilani Bouajila
General Manager
“Pro-imm Quebec Inc ”
- Ms.Angela Loulos
Customer Service Manager
“Air Canada”
Interests
leaving the store.
Pleasantly deal with customers to ensure satisfaction. Present the item with excellent product knowledge to answer all the customers Thank the customer and escort him to the main exit. Diploma of professional studies « Sales consulting » Verdun Lassalle Canada
Starting a business »
Verdun Lassalle Canada
omputing »
Tunisia
Customer Service Manager
Contact this candidate