Graduate of BS Tourism,Hotel&Restaurant Management
Resume:
SHEINALYN P. FIEL
Al Baraha, Backside Belhoul Hospital
Albakhet Building Room 208,
Dubai, United Arab Emirates
Email: *************.**@*****.***
Contact: +971*********
Dedicated individual seeking a deserving position where I can deliver my expertise in customer service and hospitality management. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges and I am excellent working with others. I am an active individual giving quality performance at all times for the attainment of the goal of the establishment I aim to be part of.
Age: 22 years old Birthday: August 7, 1995
Height: 5’2 ft. Civil Status: Single
Weight: 45 kg. Citizenship: Filipino
Gender: Female
Excellent communication skills
Strong customer service and Computer Literate
Able to work under pressure
Flexible and accept multi-tasking
Dedicated and hardworking individual
Ability to manage time well
2012-2016 BACHELOR OF SCIENCE IN TOURISM, HOTEL AND RESTAURANT MANAGEMENT
Leyte Normal University
Tacloban City, Philippines
2008-2012 CANIPAAN NATIONAL HIGH SCHOOL
Canipaan, Hinunangan, Southern Leyte, Philippines
2002-2008 PONDOL ADVENTIST ELEMENTARY SCHOOL
Pondol, Hinunangan, Southern Leyte, Philippines
October 2016-August 2017 CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Philippines
Manila City, Philippines
DUTIES AND RESPONSIBILITIES
Manage large amounts of international incoming calls (US based)
Retain customer who tends to cancel the service
Answer customer questions regarding recent product and service purchases
Provide accurate, valid and complete information by using the right methods/tools
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
March 2015-June 2015 LNU HOUSE LABORATORY HOTEL&RESTAURANT
Leyte Normal University, Tacloban City, Philipppines
On-the-job training under the hospitality related exposure program in the in the following departments of the hotel FRONT OFFICE, FOOD AND BEVERAGE AND HOUSEKEEPING DEPARTMENT
July 2015-Sept. 2015 CROWN REGENCY HOTELS AND TOWERS
Cebu City, Philippines
On-the-job training under the hospitality related exposure program in the in the following departments of the hotel FOOD AND BEVERAGE AND HOUSEKEEPING DEPARTMENT
March 2016-May 2016 PHILIPPINES AIRLINES
Daniel Z. Romualdez Airport, Tacloban City, Philippines
On-the-job training at Philippines Airlines Tacloban City Station and exposed to Check-in counters, Pre-departure Area, Arrival Area, Ticket Office and Cargo Office.
Completed the competency requirements under the Philippine TVET Qualification and Certification System:
NATIONAL CERTIFICATES II
FRONT OFFICE SERVICES
TOUR GUIDING SERVICE
TRAVEL AGENCY SERVICES
HOUSEKEEPING
PROF. EMILY JILL T. NIVAL
International and Local Practicum Coordinator
Leyte Normal University
MR. PAOLO IRENEO BUAN
Vonage Account Supervisor
Teleperformance Philippines
TELEPERFORMANCE PHILIPPINES
Mandaluyong City, Philippines
Manila (02) 857-3222
Website: www.teleperformance.ph
Email: ***********@***************.***
I hereby declare that the above data are true and correct, and is accomplished with good faith to the best of my knowledge and belief.
SHEINALYN P. FIEL
Applicant
Contact this candidate