SHEINALYN P. FIEL

Al Baraha, Backside Belhoul Hospital

Albakhet Building Room 208,

Dubai, United Arab Emirates

Email: ac2se6@r.postjobfree.com

Contact: +971*********

Dedicated individual seeking a deserving position where I can deliver my expertise in customer service and hospitality management. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges and I am excellent working with others. I am an active individual giving quality performance at all times for the attainment of the goal of the establishment I aim to be part of.

Age: 22 years old Birthday: August 7, 1995

Height: 5’2 ft. Civil Status: Single

Weight: 45 kg. Citizenship: Filipino

Gender: Female

Excellent communication skills

Strong customer service and Computer Literate

Able to work under pressure

Flexible and accept multi-tasking

Dedicated and hardworking individual

Ability to manage time well

2012-2016 BACHELOR OF SCIENCE IN TOURISM, HOTEL AND RESTAURANT MANAGEMENT

Leyte Normal University

Tacloban City, Philippines

2008-2012 CANIPAAN NATIONAL HIGH SCHOOL

Canipaan, Hinunangan, Southern Leyte, Philippines

2002-2008 PONDOL ADVENTIST ELEMENTARY SCHOOL

Pondol, Hinunangan, Southern Leyte, Philippines

October 2016-August 2017 CUSTOMER SERVICE REPRESENTATIVE

Teleperformance Philippines

Manila City, Philippines

DUTIES AND RESPONSIBILITIES

Manage large amounts of international incoming calls (US based)

Retain customer who tends to cancel the service

Answer customer questions regarding recent product and service purchases

Provide accurate, valid and complete information by using the right methods/tools

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.

March 2015-June 2015 LNU HOUSE LABORATORY HOTEL&RESTAURANT

Leyte Normal University, Tacloban City, Philipppines

On-the-job training under the hospitality related exposure program in the in the following departments of the hotel FRONT OFFICE, FOOD AND BEVERAGE AND HOUSEKEEPING DEPARTMENT

July 2015-Sept. 2015 CROWN REGENCY HOTELS AND TOWERS

Cebu City, Philippines

On-the-job training under the hospitality related exposure program in the in the following departments of the hotel FOOD AND BEVERAGE AND HOUSEKEEPING DEPARTMENT

March 2016-May 2016 PHILIPPINES AIRLINES

Daniel Z. Romualdez Airport, Tacloban City, Philippines

On-the-job training at Philippines Airlines Tacloban City Station and exposed to Check-in counters, Pre-departure Area, Arrival Area, Ticket Office and Cargo Office.

Completed the competency requirements under the Philippine TVET Qualification and Certification System:

NATIONAL CERTIFICATES II

FRONT OFFICE SERVICES

TOUR GUIDING SERVICE

TRAVEL AGENCY SERVICES

HOUSEKEEPING

PROF. EMILY JILL T. NIVAL

International and Local Practicum Coordinator

Leyte Normal University

MR. PAOLO IRENEO BUAN

Vonage Account Supervisor

Teleperformance Philippines

091********

TELEPERFORMANCE PHILIPPINES

Mandaluyong City, Philippines

Manila (02) 857-3222

Website: www.teleperformance.ph

Email: ac2se6@r.postjobfree.com

I hereby declare that the above data are true and correct, and is accomplished with good faith to the best of my knowledge and belief.

SHEINALYN P. FIEL

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