Manager Project

Joe Kearney

**** *. ******* **

Glendale, AZ. ***08

Cell Phone 623-***-****

Home E-mail *******@*****.***

Alternate E-mail: *******@**.***

Objective - Seeking a position in IT Management, that would make use of my wide range of management and Technical experience and knowledge to help the company grow.

Strengths

Technical troubleshooting

●Managing Network Operations

●Team building

●Project Management Leadership (PMP Boot Camp)

●Process improvement

●Vendor Management

Accomplishments

●Multiple infrastructure projects handled first hand

●Bulk Update AD to enable users to connect to Exchange in phases

●Initiated and implemented a virtualization plan for Wintel to reduce physical servers by 30%, 45 servers, for the first phase

●Implemented SCCM to push out patches and update to 9000 desktops.

●Successfully merged two companies, domain and exchange environments, into one environment, for a total of 250 users

●Member of a Microsoft SQL Server SWAT team responsible for traveling worldwide to fix complicated Microsoft SQL issues, traveled to South Africa to troubleshoot latency and locks on SQL server.

●Negotiated with vendor and reduced shipping costs by 80% ($75,000)

●Successfully managed many projects over time.

●USAF with top secret clearance

Technical Experience

Project Management (5 years)

Microsoft Servers – 2000(9 years), 2003(5 years), 2008(1 year), 2012R2 (3 years)

Microsoft Exchange – 5.5(1 year), 2003(5 years), 2007(1 year), 2010(1 year)

Microsoft SQL – 2000(8 years), 2005(3 years)

Microsoft Project Server - 2007(3 years)

Microsoft AD, DNS, DHCP, MS Clustering, IIS (9 years)

Microsoft SCCM Administrator – (4years)

Microsoft Windows 7 (2 years)

Bring your own devices ( 3years)

Netbackup (5 Years)

VMWare ESX (3 years)

Bring your own devise (3 year)

Mobile Technologies – (3 years)

ITIL (2 years)

PROFESSIONAL EXPERIENCE

Northcentral University, November 2014 – May 2017

Infrastructure IT Manager

●Managed multiple project on time and under budget

●Manage the Infrastructure team by assigning and tracking work, conducting performance evaluations and constructing development plans, approving time sheets and time off, recommending promotion and compensation adjustments, and other items as appropriate.

●Managed many projects for the infrastructure team.

●Project manager of multiple projects, including moving a datacenter from Prescott valley to a colo location

●Develop and maintain the infrastructure architecture, comprised of network, data systems, and security components, in support of operational objectives. All planning must consider the impact on other areas of the IT infrastructure and desktop environment.

●Manage and support IT infrastructure systems; including, but not limited to: cabling, routers, firewalls, security appliances, switches, web servers, database servers, e-mail servers, domain controllers, file/print servers, storage systems, load-balancers, and telephony systems.

●Conduct analysis, review, and resolution of critical network performance and functionality problems, and present timely updates to management.

●Maintain an inventory of all data center hardware, software, and equipment. This includes, but is not limited to: maintaining up to date software and hardware (i.e. operating systems, anti-virus, applications, processors, etc.), ordering hardware and software as required, ensuring licensing is current and within legal requirements.

●Manage and implement IT infrastructure projects. Identify system requirements and technical specifications of equipment and services.

●Execute and enforce operational plans, policies, and procedures to ensure high availability, supportability, and manageability of infrastructure services.

●Communicate issues, critical problems and situations to appropriate managers.

●Ensures all systems and applications are properly backed up and maintained.

Infozen Inc. June 2013 – November 2014

Sr. Systems Engineer (Infrastructure Team Lead)

●Team lead of the engineering team.

●Based out of Chandler AZ performs duties of a GS-14.

●Assisting in the setup and initial deployment of a new IT engineering team with DHS/ICE.

●Responsible for engineering design, development, testing and delivery of innovative IT solutions to complex and/or unusual technical issues.

●Responsible for the creation of new and modified SCCM packages and OS images.

●Authors’ scripts as required for use in simplifying basic tasks for both administrative and end-user.

●Maintains various SOP’s and network diagrams.

AZ Group Tech – May 2012 – June 2013

Project/Program IT Manager (Contract)

●Responsible for major projects from meeting with customers to installing the solution for the customer.

●Very well versed with customer needs to find the proper solution for the customers needs and costs

●Installed approved solutions on the server side.

Proactive Communications – June 2011 to May 2012

VSAT/Network Engineer - Killeen, TX (Afghanistan)

•Coordinate and execute VSAT (Very Small Aperture Terminal) installation and configuration tasks.

•Install, maintain and troubleshoot various types of Cisco Network equipment at customers’ site.

•Install and maintain Cisco network and communications equipment (routers, switches and VoIP)

•Monitor backbone links and Windows Server Operating Systems

•Administration and troubleshooting Windows server operating systems.

•Ensure continuous operation of site equipment and other network elements.

•Provide quality support for customers and respond to customer enquiries/complaints.

Coventry Health Care, - October, 2009 to April, 2011

IT Manager Field Support, Infrastructure, Desktop Deployment and Engineering - Scottsdale, AZ

•Responsible for all the desktops in Coventry Health Care enterprise, deployment, support and engineering.

•Assisted in managing the Network Operations Team.

•Manage patching in the desktop environment using WSUS and SCCM. We built packages and pushed out to the 9000+ desktops each month.

•Remediate audit findings in a timely manner to maintain system security.

•Assume responsibility of application rollout using SCCM.

•Built an effective desktop engineering group and put policies and procedures in place.

•Responsible for all desktop deployment from creating image to full rollout of desktops.

•Responsible and accountable for a 2.5 million dollar desktop budget.

•Saved the company approximately 750k shipping costs per year (80% of budget) by changing vendors also increased our equipment receiving turnaround time from 8 days down to 3.

•Initiated a new deployment model to increase turnaround time while reducing defects.

•Initiated a project for a complete rollout of Windows 7 and Office 2010

•Revamp inventory control system including the import of assets into the Remedy CMDB, and an update with tools that validated environment systems.

•Ensure ITIL policies are followed.

Ascend Intelligence, VA (Iraq) - September, 2008 to October, 2009

IT Manager Help Desk, NOC, and Engineering for the Iraq Theater

•Responsible for the operational aspect of running, maintaining and ongoing configurations of the TIGR application from a Help Desk and Engineering perspective.

•Responsible for project management of new roll outs.

•Direct the Help Desk staff and maintain the help desk with 24/7 staffing.

•Guide, motivate and help educate the Engineering staff.

•Managed the Infrastructure Operations team.

•Interface with the developers and assist with bug fixes and deployment of new patches.

•Troubleshoot the systems in the Iraq Theater including Windows OS, IIS and MySql.

•Active security clearance – SECRET

Safeway, Inc. Phoenix AZ - May, 2005 to September, 2008

Director IT Infrastructure Support (Acting) (10/07- 9/08)

•Responsible for the success of Safeway’s 24x7 technology infrastructure services and supporting high-quality end-to-end service delivery to the business.

•Over saw many projects as a project manager should

•Responsibility areas include operational readiness and planning, deployment, support, and maintenance for Safeway’s technology infrastructure (database, operating systems, middleware, and network).

•Develop staff and procedures to support the convergence of new technologies to ensure a robust and cost-effective technology operations environment while identifying efficiencies in maintaining the current environment.

•Managed 5 direct reports and 135 indirect reports

•Initiated and rolled out ITIL Best Practices

Manager Wintel IT Infrastructure Support (4/06 - 10/07)

•Responsible for groups that support all Windows servers in the Safeway environment, including 2 data centers, 1800+ stores, and 1100+ Windows servers.

•Manage resources in Phoenix (AZ), Salt Lake City (UT), Walnut Creek (CA), Arcadia (CA), Calgary (Canada), and Manila (Philippines).

•Held team building exercises that greatly increasing the relationship and communications between Engineering and Support.

•Mentored, guided and wrote reviews for the 16 direct reports.

Windows System Administrator (5/05-4/06)

•Window System Administration for 600+ Microsoft Windows servers. These servers consisted of Windows 2003, Windows 200, and Windows NT 4.0. Configurations included clusters (2000 & 2003), IIS, MSSQL, and many other applications.

•SME for team members for advanced trouble shooting assistance .

•Back up support for the MSSQL team when needed or to utilize my extensive SQL experience.

•Work with the Engineering team and the Microsoft consultants for the Exchange migration (32 servers, 6 clusters, 4NLB FE OWA servers, 3 NLB FE MTA servers, 2 backup RMSE servers and domain controllers). Safeway migrated 50k+ users from iPlanet (a UNIX based email system) to MS Exchange 2003. This included meeting strict deadlines to get the migrations completed on time also troubleshooting migration issues and attending company meetings to discuss progress.

CERTIFICATES AND LICENSES

•Microsoft Certified Professional (8 tests)

•Microsoft Server 2003 Boot Camp Completion

•FileNet Certified Professional (Document Imaging - Storage and retrieval)

•PMP Boot camp taking test within 3 moths.

HONORS, AWARDS, MEMBERSHIPS, ETC

•VP of Finance Help Desk Institute. (2011)

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