Manager Insurance

MARTHA VELKOV

**** ** * ******, *******, FL ***** 954-***-**** ******@*********.***

Claims Manager / Office Manager

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, specializing in insurance claims for commercial and residential property losses. I was instrumental in achieving top 3 cycle time in the state of Florida. I was a key employee for receiving rating as a “top performer” for Contractor Connection. I have become the go-to person to find the answers and help solve our client’s concerns.

Excel in resolving employer challenges with insurance claim documentation and job-cost accounting. Offer advanced computer skills in Microsoft Excel, Word, and Quick Books. Key Skills

Office Management

General Liability and Workers

Comp Audits

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Records Management

Job Cost Analysis

Bookkeeping & Payroll

Experience

ServiceMaster Remediation, Pompano Beach, FL 2006 to Present Claims /Office Manager, 2006 to present

-Receive, track and manage all insurance claim files for residential and commercial property losses, achieving top 3 performers in the State of Florida.

-Write preliminary water loss estimates, review and finalize all insurance claim documentation, exceeding client’s cycle-time requirements.

-Successfully track and maintain sub-contractor insurance documentation. Preparation for annual insurance audits has resulted in zero discrepancies, saving our company money on our General Liability and Workers Compensation policies.

- Manage and report job cost receipts and employee hours. Manage accounts payable/receivable.

-Payroll calculation and reporting including commission, bonus and time-off reports.

-Collections; Monitor and manage cycle-time for Notices to Owner & Claims of Lien. My collections efforts have drastically minimized our companies write offs. Paul Davis Restoration, Pompano Beach, FL 1998 to 2005 Claims /Office Manager, 1998 to 2005

-Receive, track and manage all insurance claim files for residential and commercial property losses.

-Review and finalize all insurance claim documentation.

-Track and maintain sub-contractor insurance documentation and prepare for annual audits.

- Accounts payable and receivable.

Education/Other

Cuyahoga Community College, Associate of Arts, Magna Cum Laude 1998 United States Marine Corps, Corporate E4, Air Traffic Controller, Final Radar Approach 1991-1995

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