Systems Engineer

Igor Sapozhnikov, MBA

https://www.linkedin.com/in/igor-sapozhnikov

************@*****.*** 847-***-****

Passionate, Results-Producing Systems Engineer

Leverage Strong Troubleshooting and Technical Skills, Resolving Complex Problems, and Successfully Managing Changing Business Needs

Quick learner. Support innovative technology and perform new responsibilities with background in system administration. Known as “go-to-person” for difficult challenges. Bilingual in English and Russian. Adept at team development, leadership, conflict resolution, and customer service.

Areas of expertise include:

System Analysis System Management Server Management Patch Management Quality Assurance

Technical Skills

Operating Systems:

Microsoft Windows Server 2016, 2012 R2, 2012, 2008 R2, 2008, 2003, Windows 10, 8.1, 8, 7, Vista, XP, AIX Unix V.5, Red Hat Enterprise Linux 4, various other Linux versions

Administered and Used Applications / Utilities:

AWS, Microsoft Azure, Azure Storage Explorer, iothub-explorer, Device Explorer, Office 365 / Desktop, MS Visual Studio Team Services, MS Teams, Jira, HokeyApp, CloudMonix, MS SQL Server / Management Studio, MS SharePoint / Hosted SharePoint, VMware ESX / ESXi / vCenter Server / vCenter Converter, Vizioncore / Quest software, MS Hyper-V Server, MS Virtual Server / PC, MS Active Directory, LDAP, MS Group Policies, MS Exchange Server / Hosted Exchange, Barracuda Spam Firewall 600, Symantec Mail Security for SMTP 5, Google Apps for Education, Zantz EAS, Blackberry Enterprise Server, TrendMicro / Symantec / MacAfee Antivirus, Symantec Endpoint Protection, RDP, Citrix, Tumbleweed secure email delivery, Ghost, Dotnetnuke, Siebel, Clarify, Zoho CRM Plus, Wrike, Big Commerce, ShipStation

Protocols / Topologies:

TCP / IP, SMTP, POP, DHCP, DNS, RDP, SNMP, Telnet, FTP, SLIP, IPX, DCHP, SPX, VPN, RAS, PPP, PPPoE, DDNS, WINS, WAP, WEP, NAS, VLAN, Ethernet, WAN, LAN

Hardware:

Familiar with major brands such as HP, Dell, IBM, Lenovo, Toshiba, Apple with the following hardware: SANs, Blade Servers, Rack Servers, Firewalls, Routers, Switches, Hubs, Tape Backups, RAID, SCSI, iSCSI, Fibre

Professional Experience

VYPIN LLC, Buffalo Grove, IL Jan 2017 – Preset

Lead DevOps Engineer

VYPIN specializes in asset tracking across the United States. Maintain and support VYPIN’s Azure IoT infrastructure, monitoring for issues, and provide technical support to customers and internal users.

Manage Azure resources that are used for the VYPIN’s IoT solutions including but not limited to App Service Plans, App Services, IoT Hubs, Stream Analytics Jobs, SQL, Event Hubs, Storage Accounts, Automation Accounts, Power BI, and SendGrid.

Azure Powershell workflow runbooks.

Utilizing Azure Storage Explorer to manage Azure Storage and NoSQL databases.

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VYPIN LLC (Continued)

Utilizing Device Explorer and iothub-explorer to manage IoT devices.

Utilizing CloudMonix for Azure monitoring and automation.

Managing and deploying mobile Apps via Google Play Console and iTunes Connect.

Utilizing Hockeyapp to deploy mobile apps so that they can be properly tested.

Perform SQL DBA role to manage Azure SQL servers and utilize SQL queries.

Manage Azure AD.

Manage Office 365 suite.

Manage RingCentral phone system.

Perform internal team training.

Perform QA testing of VYPIN’s solutions.

Perform BA duties to turn business needs into properly developed applications.

QUEST SOFTWARE (formerly DELL), Buffalo Grove, IL 2010 – 2016

Technical Support Lead 2012 – 2016

Quest solves complex problems with simple solutions by delivering of technology that eliminates the need to choose between efficiency and effectiveness. Mentored and guided 15 support engineers. Team consistently achieved high satisfaction rating above 90% while working on 5K+ cases per year. Acted in Technical Product Specialist (TPS) role. Handled difficult situations as manager and support engineer.

Performed case reviews, queue reviews, and performed one-on-one meetings, enabling effective case-handling for owned cases by support engineers.

Made sure that support case SLAs were met

Turned around negative support experiences by working with customer, support engineer, management, and development teams.

Worked with various Dell PowerEdge serves including 1950, M1000E enclosure with M600 Blade and R630

Worked with MD1400, Datadomain DD565, and EMC CLARiiOn storage

Supported internal Hyper-V / VMware lab, with 5 vCenters, 6 clusters, and 24 hosts, with DRS configured, allowing Support Team to work with supported software and replicate customer issues without performing trial-and-error in customer environments.

Created, edited, and approved knowledge-based articles, decreasing incoming new cases by providing customers with capacity for finding answers to problems via use of published KBs.

Support Engineer 2010 – 2012

Supported Quest software. Quest software works with virtualized environments. The software is used to backup, replicate, and to optimize the virtual environments. Responsible for assisting customers with resolving issues that they experienced with the software. Resolved issues were software specific and environment specific. Personal customer satisfaction rating was above 95%. Support was provided via phone conversations, email, and forum posts. Webex was used to provide remote support.

Received an Employee Recognition Award for excellence in Technical Support based on the support provided to end users

Supported Quest software in troubleshooting VMware ESX/ESXi 3.5, 4.0, 4.1, 5.0 environments and settings with multiple customers

Type of troubleshooting with Quest software involved but is not limited to:

o Virtual machines that were converted from a physical machine with VMware vCenter Converter

o Fiber/iScsi configurations

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QUEST SOFTWARE (Continued)

o Networking configuration adjustments and analysis

o Disk array configuration and diagnosis

o Deep understanding of VMware ESX/ESXi 3.5, 4.0, 4.1 and 5.0 and Virtualization concepts and functions

o Work with linux back end in ESX servers and understanding of different backend linux tools

o Understanding of Windows 2003/08 environments and configurations

o Powershell scripting experience and troubleshooting

ROSALIND FRANKLIN UNIVERSITY OF MEDICINE & SCIENCE, North Chicago, IL 2006 – 2010

Systems Administrator

RFU offers Interprofessional medical and healthcare education and research. Supported 4.5K+ users consisting of faculty, staff, and students. A member of the systems team responsible for maintaining the 80+ clustered, single physical, and virtual servers in datacenter, and supported software used by the university. The software running on these servers consisted of MS Windows 2008 and 2003 server, Exchange 2003, Active Directory. Google Apps for Education, MS SQL, MS Sharepoint, Zantaz EAS, Datatel ERP system, and all other software used by the university. A 34 terabyte HP Eva5000 SAN and the university tape backup solution, a 30 tape HP MSL6030 tape library and Veritas Netbackup was also managed. Rolled out new servers, kept current servers functional, up-to-date, and maintained 99.5% uptime of servers. Managed and mentored technical and non-technical users.

Implemented, maintained, and supported Google Apps for Education for 3K students and alumni, eliminating the need to purchase 2K+exchange user cals and generating a savings of $70K.

Installed and supported MS Virtual Server / PC and VMware servers for both production and development, yielding savings of $50K+ in physical server costs.

Replaced aging Sun Sparc system, saving thousands of dollars in power, cooling, and hardware costs by installing and maintaining Red Hat Enterprise Linux 4 on a HP DL380 server, running GCG software, including system maintenance, user maintenance, system backups.

Negotiated with vendors, saving money on service contracts and new-equipment purchases.

Education

Master of Business Administration (MBA), Keller Graduate School of Management, Chicago, IL

Bachelor of Science (BS), Computer Information Systems, DeVry Institute of Technology, Addison, IL

Professional Development

AWS Solutions Architect Certification, Amazon

Support Supervisor Certification, Service Strategies

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