Vikki L. Wood-Santiago

** ******* ***, **********, ** 06606 Mobile: 203-***-****

ac2sar@r.postjobfree.com http://www.linkedin.com/in/vikkiwoodsantiago

Human Capital Specialist

Employee Health Policy Specialist / Resource Management / Workers Compensation Specialist / Compliance / Employment Regulations, Policies, & Procedures / People Operations/Outpatient Rehabilitation Specialist

●Development and implementation of strategies that drive innovation and foster culture change.

●Inspiring and engaging employees/clients to meet their unique employment related health requirements as well personal health issues.

●Identifying the crux of complex issues and quickly formulating and articulating a path forward.

●Integrating regulatory policy, company policy/procedure and targeted plan of execution to deliver exceptional customer solutions.

●Perfectly balancing human connections with data analysis to achieve optimal team performance.

●Combining employer needs with employee needs for optimal outcomes

Experience and Achievements

Norwalk Hospital/Western Connecticut Health July 2000 - July 2017

Unique problem solver able to translate employer concerns/issues using tactical plans of actions targeted for results within company compliance and regulatory requirements.

Secured loyal customer base of two (2) fortune 500 hundred company’s by partnering with them to address their employee’s unique healthcare needs.

Secured loyal customer base with primary, secondary tertiary and beyond, municipal first responders via our commitment to ensuring the health and safety of this groups unique healthcare requirements.

Liaison to City/Municipalities for employment related medical testing/requirements, policy/procedure worker’s compensation program delivery, regulatory questions, wellness events and participation on Safety Committee.

Progressive thinker with an eye to maximizing the workers compensation program outcomes - and reduction of injury recovery times. Employees able to return safely to work in a healthy work environment.

Skyrocketing costs of workers compensation related injuries is a problem for many employers looking for solutions to reduce costs and or cost contain injury related expense and to prevent year over year rise in the cost of providing healthcare coverage for employees. Partnering with the various employers to address the issues was a must to adopt a preventive work culture into the work environment.

Department Office Coordinator for Outpatient Rehabilitation and Audiology Services oversight of admin support staff, indirect supervision of clinicians, provider schedule management and maintenance for full optimization of clinic schedule and business continuity. Cross-trained admin support staff to work in multi-disciplinary area: registrations, scheduling, insurance verification/authorization, medical records and charge entry.

2012 Norwalk Hospital President’s Award recipient – Created a multifaceted team of front-line Customer Service capable of working across three service lines and provide assistance to ancillary departments.

Administrative Manager Occupational/Employee Health Services Western Connecticut Health Network (2015– 2017 -promotion). Reported to the VP of Operations, the President of Norwalk Hospital and the COO/CNO of Western Ct. Health.

Integration/standardization of the Occupational/Employee health service line policies for the three hospitals of the Network: Norwalk, Danbury and New Milford for consistency. Policies were extended to include the WCHN Medical Groups.

●Collaborated with Medical Director for programmatic development of occupational health and wellness programs designed to address employee health challenges of internal and external clients.

●Partnered with Key players of WCHN on initiatives focused on prevention and preventative care. Policy, Procedure, tactical plans of execution and remediation

●Location Champion and Wellness Leader at Multiple worksites.

●Collaborated with Human Resources, Legal, Compliance, Risk to administer the network Workers Compensation Program resulting in drop in DART rate for one of the Hospitals in the Network

●Initiated fledgling Safe Patient Handling program in response to OSHA mandate

●Developed policy to implement programs aligned with the various initiatives to keep employee’s healthy and safe while at work.

●Oversight of budgets, workflow and scheduling compliance for two service lines.

Occupational Medicine Manager WCHN - Norwalk Hospital, Office Manager Outpatient Rehabilitation & Audiology Services WCHN (2012 – 2015 -promotion). Reported to the Director of Professional Services and Pharmacy, then the VP of Operations Norwalk Hospital.

●Managed multiple facilities/worksites and directly/indirectly approximately sixty (60) employees: APRN, PA, PT (DPT/OT/SLP/ST), RN’s, CMA/RMA, Dept. IT Systems Administrator, Worker’s Comp Coordinator, Quality Assurance Assistant, Customer Service Reps., Biller/Coders and Admin Secy., Insurance Auth./Verification, Medical records.

●Managed the daily calendar and schedules of the Medical Directors at multiple worksites.

●Volume targets based on finance provided forecast analysis.

●Integration and execution of new regulatory/compliance requirements

●Assignment of educational goals of the clinicians to ensure compliance with educational standards for employment.

●Kronos, vacation/PTO, staffing, educational goals approval.

●Certified Drug tester: urine, bat, saliva, hair

2011- 2017 Norwalk Hospital Office Manager -Occupational Health and Outpatient Rehabilitation & Audiology Services -promotion

2009- 2011 Norwalk Hospital Office Manager -Occupational Health Services -promotion

2004- 2009 Norwalk Hospital Customer Service Representative -Occupational Health Services/Liaison to City of Norwalk

2000- 2004 Norwalk Hospital Access Management: Bed Control, Admissions, Registration, Health Testing, ER Registration, Specialty Clinics, Charge Entry -Specialty Clinics.

Prior Work Experience

●Enumerator, United States Census Bureau

●Same Day Surgery Registrar Hospital for Special Surgery -New York, NY

●Switchboard Operator, New York Telephone Company -New York, NY

●Clerk/Receptionist & Student Intern Bronx Veterans Administration Hospital -Bronx, NY

Education

●University of Bridgeport: BS Professional Studies with a concentration in Healthcare Administration, CCS Human Resources -May 2018.

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