Property Manager
Resume:
Carla Young-Turner
Washington, D.C. *****
************@*****.***
SUMMARY
Accounting professional, with several years of experience in HUD’s Affordable Housing, Project Based/Section 8 Program, Housing Choice Voucher Program, and the Low Income Housing Tax Credit Program. Excellent managerial skills, while primary focus is customer service driven. Detail oriented with the ability to meet all deadlines. Knowledgeable and highly efficient in a variety of computer programs. A strong leader, team player, communicator, and problem – solver.
Education: Frank W. Ballou Senior High School June 1989
Diploma
Long & Foster Realtor School Sept. 2006
Real Estate License
Skills/Computer Skills: One-Site, HDS, TRACS, Timberline, PCC (Point Click Care), Keane Systems, AS/400, EIV, VEC, Rent Roll, Property Management Accounting Systems (PMAS), Add-On Accounting Software, Oracle Payroll Systems, Microsoft Word, Microsoft Office 2010, Windows 7, Microsoft Excel, and WIN ASAP 2000.
Work Experience:
Maryland Department of Housing and Community Development Lanham, MD
Contract Management Officer/Development Officer (Contractual) Mar. 2016-Present
●Process contract renewals, rent increases, and opt-outs
●Process Housing Assistance Payment vouchers for subsidized portfolio
●Maintain up-to-date knowledge on HUD Section 8 Rental Subsidy Program
●Enforce compliance requirements by conducting on site and desk audits of property information
●Addressing tenant complaints and follow up, notifying proper regulatory agencies of non-compliance
●Review initial, annual and interim tenant eligibility certifications for accuracy and approval
●Authorize, adjust or deny housing subsidy payment request
●Review special claims (unpaid rent, damages, and vacancy loss) for accuracy
●Maintain a tracking log of funds disbursed subsequent to preparation of monthly vouchers/transmittals
●Inspect vacant and occupied units
●Assist Supervisor with various projects
●Conduct Management Occupancy Reviews (MOR)
Tyler House Apartments Washington, DC
Assistant Property Manager/COS Feb. 2012 - Feb. 2016
●Assists with all lease administrative duties and assists property manager on capital budget
●Responsible for processing all annual recertifications and interim request
●Interact with tenants on daily building operations, announcements, and future plans
●Supervise Maintenance Staff, ensuring all work orders are performed according to company guidelines
●Coordinate and arrange vendor services
●Address and respond to tenant concerns in a timely manner
●Manage Section 8 Waiting List adding and removing candidates where I see fit according to HUD policy
●Prepare memos and tenant correspondence to be distributed to residents by the maintenance team
●Process invoices, payments and prepare receipts where appropriate
Alexandria Housing Authority Alexandria, VA
Certified Occupancy Specialist May 2008- Feb. 2012
Processed annual & interim re-certifications and coordinated inspection requests
Computed financial payments
Conducted client briefings and received/responded to telephone inquiries
Was responsible for the “Intake of Social Services” referrals
Provided weekly and monthly reports to program supervisor
Planned activities and events for “Family Self Sufficient” participants
Reviewed cases, made determinations and recommendations for approval/denial
Approved transfer/move request and lease agreements
Interacted with landlords on payments and reconciliation of accounts
Calculated benefit amounts and eligibility based on gross income and allowable deductions
Provided monthly reports to the ARHA (Alexandria Redevelopment and Housing Authority) board members
HCR Manorcare Silver Spring, MD
Business Office Manager Apr. 2006- May 2008
Supervised payroll including accounts payable/ receivable
Staffed reception area
Maintained and reconciled daily census reports according to company policy
Processed month-end close of automated systems
Assisted administrator with various tasks voluntarily and by request
Issued monthly billing statements of private accounts including Medicaid and Medicare
Negotiated all contracts for managed care insurance companies for new and current patients
Was responsible for all bank deposits
Was responsible for resolving discrepancies with the general ledger
Millennium Health and Rehab Center Forestville, MD
Business Office Manager Mar. 2004- Apr. 2006
Managed a staff composed of medical billers, receptionist, and central supply
Provided reports for profit and loss
Supervised accounts payables/receivables and ensured accuracy
Verified and approved time sheets for payroll upon submission
Provided relief for the Human Resource Director taking on HR duties
Processed month-end closings and daily cash receipts
Consulted with vendors and updated W9’s and credentials of vendors and physicians
Managed travel and expense reimbursements
Processed financial adjustments and reconciled invoices/petty cash
Washington Nursing Facility Washington, DC
Business Office Manger Feb. 2002- Feb. 2004
Prepared monthly Medicaid billing (Monthly bill sheet $1.5mil)
Supervised business office staff
Approved check request and supervised all payroll functions
Conducted new hire employee orientations and distributed new hire materials
Routinely issued monthly billing statements
Reconciled invoices and purchase orders
Retrieved and reconciled daily census activity
Participated in morning meetings to provide updates, and received feedback/suggestions
Responded to resident and family concerns in a timely manner in accordance with company policy
Ensured that all managed care contracts were properly executed
Licensing/Affiliations:
Spectrum Seminars, Incorporated 2012
Certified Credit Compliance Professional
Center for Housing Counseling Training 2010
Certified Housing Counselor
National Center for Housing Management 2009
Certified Occupancy Specialist
Maryland Real Estate Commission 2006
Licensed Real Estate Agent
Contact this candidate