Customer Service Administrative Assistant

De’Vita Grose

**** ****** *****, ****** *****, MD 20748

202-***-**** • ***********@*****.***

•Experienced administrative and customer service professional with excellent interpersonal, problem solving and conflict resolution skills.

•Outgoing, personable, highly organized. Self-motivated team player with strong attention to detail.

•Energetic and flexible, thrives in fast-paced environments, consistently models professionalism and integrity.

Hospitality Training and Education

Goodwill of Greater Washington, Hospitality Certificate September 2017

Coursework on Effective Communications, Customer Service, Teamwork, Conflict Resolution

American Hotel & Lodging Educational Institute, Washington, DC September 2017

Guest Service Professional, Restaurant Server, Front Desk Certificates

Prince George’s Community College, Largo, MD

Coursework in Communications, Marketing and Child Psychology

Experience

Archbishop Carroll High School, Washington, DC October 2015 – May 2017

Supervisory Support Team

•Graciously greeted clients, visitors and staff, directed them to appropriate personnel. Answered main lines and directed calls to appropriate staff. Ensured smooth traffic flow of students through hallways and into classrooms.

•Cheerfully monitored hallways, stairwells, restrooms and other school areas to ensure safety. Skillfully and quietly de-escalated misunderstandings and disagreements. Investigated, reviewed and reported incidents to school administration.

Kmart, Charlottesville, VA March 2013 – June 2013

Extern, Pharmacy

•Provided exceptional customer service with empathy and speed. Received numerous commendations for customer service.

•Accurately dispensed prescriptions and maintained prescription inventory. Verified insurance coverage, checked identification, resolved insurance discrepancies. Answered calls graciously and quickly.

•Processed cash and credit transactions, and balanced cash drawer daily.

Women, Infants and Children Services, Charlottesville, VA May 2012 – October 2012

Outreach Staff (Contract Position)

•Conducted community outreach efforts aimed at increasing awareness and usage of available services for mothers and children including nutrition services, breastfeeding information and resources for domestic violence victims. Supervised staff of 2-6.

•Attended public events, went door-to-door, handed out flyers. Commended for increasing participation in targeted neighborhoods by 25%

Hauler Enterprises, Landover, MD May 2002 – June 2007

Administrative Assistant

•Courteously answered and directed multi-line phone calls; made follow-up calls to clients on daily basis.

•Drafted and typed outgoing letters and memos, filed all correspondences letters, memos, vouchers, requisitions, purchase orders, invoices and payment receipts, duplicates of checks issued for payments, project documents, and vendor informatiom

•Prepared monthly sales and financial reports

NASA Headquarters, Washington, DC November 1999- May 2002

Lead Information Specialist (contracted position)

•Gallantly answered 1000 multi-line phone system and diseminated calls to appropriate staff and responded to customers inquireies

•Supervised a staff of 5 Information Specialist

•Responsible for the hiring and firing of Information Specialist

•Drafted and typed various memos, correspondences, invoices, purchase orders, payments and emails.

•Responsible for handling all sales cash flow and making a daily report.

•Selling various NASA books and aritfacts; distributing a multitude of information to our customers via web, email and/or postal mail.

ordered supplies, first point of NASA'S bomb threat procedure; in charge of

teaching personell the bomb threat procedures

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