Customer Service Sales

-Microsoft Office Collierville High School, Memphis TN - 2002

-Communication skills The University of Memphis - 2002-2004

-Data Maintenance

-Sales CRM systems

Presentation Services PSAV // February 2017 - Present Sales Coordinator

I’ve met, and surpassed, forecasted sales quotas by making connection with client, discovering and creatively producing solutions to achieve desired goals. I’ve created a new filing system to enhance organizational efficiency. I’ve consistently been mentioned by name in post produciton surveys for excellent service and friendly demeanor, most notably in higher- stress situations which typically result in a negative experience. I go over and above to work seamlessly with all departments and colleagues to further an atmosphere of teamwork in order to achieve the best possible outcome.

• Actively grow new clientele while furthering excellent relationship with current clients

• Strive to exceed highest standard of customer service

• Input large number of orders daily, while receiving and cataloguing payments Harbor Community Church // May 2016 - January 2017 Service Programming Director

I learned invaluable lessons in leadership working as second in command of growing church of over 250 people. I assisted in rebranding and reforming organizational vision and structure. I grew volunteer teams by revamping culture through relational training, with an emphasis on community, while managing a top-to-bottom renovation of 6,000 square foot building. I drastically increased community awareness through new marketing social media campaign.

• Orchestrated guest interaction environments, working to ensure best possible experience

• Actively led over 60 team members, in multiple teams and environments

• Recruited and coached multiple team leaders, focusing on leadership development

• Created visual aspects of marketing materials, website and other media, including infographics Presentation Services PSAV // December 2012- April 2016 Customer Service Sales Rep

I wore many hats, and mastered the art of multi-tasking, learning to prioritize and succeed at a high capacity. I implemented a new scheduling system that dramatically improved driver route times and increased morale. I was often called upon to take on a management role, daily making executive decisions and coordinating a staff of up to 6 people. I became known as a problem solver, both with clients and colleagues.

• Excelled at customer relations, both in customer service and sales situations

• Aggressively increased regional awareness and boosted sales

• Thrived as trouble shooter, creatively resolving issues in the field and home office I am highly motivated and hardworking, willing to take on difficult tasks and finish them to the best of my ability. I am capable of completing assignments with little or no supervision. I believe in earning respect through diligence and fairness. My communication skills have been highly developed through my many years of experience in both client relations and team management. I enjoy a challenge, and look forward to finding the best, and most efficient means of overcoming it. I feel I would be a valuable addition to any team. Robert Kevin Carroll, Jr

Skills Education

Relevant Experience

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