Customer Service Assistant

CHERRY ANN M. AGANA

**** *. ******* **. ****** Bayan Uno, San Mateo, Rizal

PHILIPPINES

E-mail Address: **********************@*****.***

Cell no.+639*********

PROFESSIONAL OBJECTIVE

Seeking a full time employment with an established organization where I can utilize my skills, knowledge and experience to its full potential and enhance further capabilities in customer service.

QUALIFICATION PROFILE

Ability to work in a fast-paced environment, meet tight deadlines, work independently and in a team environment, detail oriented, multi-task, follow up, maintain accurate records, provide updates on transaction. Self-motivated individual with extensive experience in customer service.With high of integrity, loyalty, and confidentiality. I am friendly, approachable, pro-active, excellent in dealing with people at all levels and building good relationships, adapt easily to new environments. I speak English Fluently and Arabic

SKILLS

Team Management

Decision-making

Strong Communication

Customer Service

Strong Organization and Administrative Skills

Able to drive four wheels vehicle

Can understand and able to communicate and speak Arabic fluently

Can understand and speak English fluently

Can understand and speak Cantonese well.

Has strong interpersonal skills

Able to cooked different food (Arabic,Western and Asian)

Computer Literate

TRADE SKILLS

Driving

Cooking

Call Center Proficiency

Housekeeping

PROFESSIONAL EXPERIENCE

SEK INTERNATIONAL SCHOOL

Kuwait – Hawallilbnkhaldoon St. Al Bassam Complex

Assistant Teacher

May 26, 2005 to June 26, 2008

Teaching Assistant Responsibilities:

Teaching assistants are called many things depending on the area of the country and the school district. They are also referred to as teacher assistants. Teaching assistants fulfill a key support role in helping students succeed in the classroom environment. Their responsibilities can include the following.

Assisting the teacher with standard housekeeping tasks like taking attendance, collecting homework, and recording grades.

Completed required forms and reports for efficient and organized operation.

Helping teachers prepare and set up materials and information for lessons.

Reinforcing lessons and proving students assistance as they complete classwork. This might include small group or one-on-one help.

Enforcing classroom rules.

Enforcing school rules outside the classroom. This might include hall and cafeteria monitoring duties.

Serving as a sounding board and assisting teachers as they create lessons and classroom policies.

Helping teachers work through issues with individual students.

Helping meet the needs of mainstreamed special education student by making modifications to lessons as needed. This might include doing things like reading tests out loud and providing additional time outside of class for students to finish assessments.

AL SHUIB PERFUMES & COSMETICS INC.

Kuwait – HawallyBhinKhaldon St. Al Bassam Complex

Position: Supervisor/Call Center Representative/CSR

June, 2008 to March 26, 2011

Duties and Responsibilities:

To ensure that the operations are maintained in an effective, up to date and accurate manner.

Main Activities:

Courteously answer incoming calls to company’s call center following guidelines for telephone etiquette and positive customer service.

Make appointments in the data base system for new or rescheduled company’s clients according to policies and procedures.

Communication with appropriate contacts regarding changes or customer service issues within required time frames.

Handles all clients’ calls with a positive and service-oriented attitude.

Resolves all issues or requests thoroughly through appropriate referral information or transfer to appropriate staff.

Give accurate and appropriate information to all callers according to company’s policies and procedures.

Interacts with internal customers in a positive and service-oriented manner. Observe client confidentially at all times.

Completes required forms and reports for efficient and organized operation.

Attend and participates in staff meetings and in-service training sessions.

Continuously seeks out ways to improve client service.

Participate in self-audit activities as needed to include telephone surveys to evaluate client satisfaction.

Participates as a member or in-house committees or special activities as assigned.

Perform other duties as assigned, including special tasks involved in responding to an emergency event.

Makati Express International Cargo

State of Qatar

Cargo Customer Service Supervisor

July 10, 2012 to March 21, 2014

Duties and Responsibility

Courteously answered customer’s incoming calls and observed guidelines for telephone etiquette and positive customer service.

Completed required forms and reports for efficient and organized operation.

Kept cargo tracking log.

Attended and participated in staff meetings and in-service training sessions.

EDUCATIONAL BACKGROUND

COLLEGE : Associates In Hotel Restaurant Management

University of San Jose Recolletos

Cebu City

1992 – March 1995

SECONDARY : Santo Nino Academy

Malitbog, Southern Leyte

March 1993

ELEMENTARY: Malitbog Central Elementary School

Malitbog, Southern Leyte

March 1989

PERSONAL DATA

Date of Birth : March 06, 1976

Place of Birth : Malitbog Southern Leyte

Citizenship : Filipino

Sex : Female

Religion : Roman Catholic

Height : 5’2’’

Weight : 140 lbs.

Civil Status : Separated

Language Spoken : Arabic & English

Contact in case of Emergency :Dorotea C. Macasuhot

Contact Number : 092********

Contact Address : 61 MLQ Street New Lower BicutanTaguig City

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