Customer Service Microsoft Office

Resume of Kylie Maree Zimmerman

AP/AR, Finance, Administration, Data Entry, Payroll, Cash Handling, Customer Service

PROFESSIONAL SUMMARY:

Motivated and highly competent professional with over 20yrs experience in all facets of finance, administration and customer service

Emphasis on finance related tasks including AP/AR, payroll, budgeting and cash handling

Over 9yrs experience as the Regional Finance Officer for a non-profit agency serving the needs of disability clients and young people in foster care placements

Proficient in the use of Microsoft Office applications including Outlook, Word and Excel and quick to learn new systems and programs

Exceptional time management skills. Works efficiently whilst maintaining accuracy and attention to detail

Adaptable and versatile, well equipped in meeting sudden and changing workplace demands

Logical, yet innovative approach to problem solving

Thrives whilst working autonomously in a collaborative team environment. Can be relied upon to be a valued, contributing and professional team player

PERSONAL ATTRIBUTES:

Strong communication, interpersonal and rapport building skills

Well-developed organizational skills

Enthusiastic and confident, possesses a “can-do, not a problem” attitude

Displays initiative, results driven

Maintains confidentiality and conducts self with honesty and integrity

Displays empathy with a genuine desire to help and concern for the welfare of others

Acts as a mentor to both junior and non-financial team members

EMPLOYMENT HISTORY:

Nov 2011 – June 2016

REGIONAL FINANCE OFFICER – Hunter Disability

LIFE WITHOUT BARRIERS – Charlestown NSW Australia

May 2007 – Nov 2011

REGIONAL FINANCE OFFICER – Hunter Out of Home Care

LIFE WITHOUT BARRIERS – Newcastle NSW Australia

Gathering and interpreting data from rosters, client programs and transport schedules for use in the determination and generation of monthly invoices ensuring all services provided are invoiced and revenue recognized

Timely and accurate reconciliation of bank statements and allocation of payments in accordance with remittances.

Periodic review of debtor accounts re part payments and allocation of credits. Building a rapport with clients thereby facilitating positive communication surrounding account discrepancies and negotiating payment of overdue invoices.

Generation of aged analysis reports, identifying and managing problem debtors, implementation and monitoring of payment plans, escalation and referrals to recovery agencies as required

Regular correspondence with State and national offices re client contracts, invoicing and debtors

Processing payments to volunteer carers and contractors within established time frames

Timely and accurate processing of banking, petty cash and credit card reconciliations

Matching invoices with purchase orders, verifying receipt of goods/services, accurately coding and processing accounts payable in accordance with supplier terms thereby fostering a positive reputation for payment of accounts within supplier terms

Preparation and processing of standing and adjustment journals

Effective documentation and record keeping encompassing significant volumes on information, maintenance of asset registers, organizes and administers a central file system for electronic and written records

Maintaining a proactive approach to developing professional relationships and working collaboratively as a member of a multi-disciplinary team

Assisting non-financial team members with financial know how to achieve operational objectives and comply with company policies and procedures

Contribution to the continuous improvement of finance related activities through ongoing review and implementation of improvements to work practices

Review of program and client budgets, analysis of irregularities and actioning corrective measures

Upholds core values of the organization and promotes their work in a positive manner in all working and non working environments

May 2006 – May 2007

ACCOUNTS RECEIVABLE CLERK/CREDIT CONTROLLER

RED FUNNEL FISHERIES – Newcastle NSW Australia

Generation of invoices and monthly statements

Processing and allocation of account payments, credits and dishonoured cheques against appropriate invoices

Aged analysis and recovery of overdue accounts, including stop credit and the implementation and monitoring of payment plans whilst maintaining a positive relationship with clients

Reconciliation of bank statements, EFT and cheque payments

General ledger and journal entries

Some payroll

April 2005 – May 2006

ACCOUNTS RECEIVABLE CLERK

BIDVEST – Newcastle NSW Australia

Balancing takings with invoices and driver manifests

Allocation of payments against invoices according to remittances

Opening of COD, credit and corporate accounts and associated background checks

Daily reconciliation of bank statements

Preparation of customer statements

Processing of credits, dishonored cheques, general ledger transactions and journal entries

Securing payment of overdue accounts, stop credit and payment plans

Management of corporate accounts

1994 – 2008 RELIEF AGENT

TOTALIZATOR AGENCY BOARD (TAB) – Mayfield NSW Australia

2004 – 2005 CUSTOMER SERVICE OFFICER

ST GEORGE BANK – Maitland NSW Australia

EDUCATION:

1990 – 1992 ASSOCIATE DIPLOMA IN APPLIED SCIENCE (Hospitality Management)

HUNTER INSTITUTE OF TECHNOLOGY – Hamilton NSW Australia

1984 – 1989 HIGHER SCHOOL CERTIFICATE

CESSNOCK HIGH SCHOOL – Cessnock NSW Australia

REFEREES:

Ms SALLY FROST

Regional Finance Officer – Out of Home Care

LIFE WITHOUT BARRIERS

E: *****.*****@***.***.**

T: +614********

Ms LEANNE MILLARD

Operations Manager – Hunter Disability

LIFE WITHOUT BARRIERS

E: ******.*******@***.***.**

T: +612********

C: +614********

Ms KELLY INGHAM

Former TAB AGENT

E: ************@*******.***

C: +614********

Mr MIKE PAPULA

Control and Instrumentation Technician

MURFREESBORO WATER PLANT

E: ******@*****.***

C: 931-***-****

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