Quality Assurance Technical Support

Donald R. Campbell

**** ****** **. *******, ** 77073 Cell: 832-***-**** *******************@*****.***

Objective: To obtain a position where I can utilize my experience in the organization

Gulf Coast Modification, L.P.

December 2014 – August 2017 Shipping Supervisor

*Worked side by side and supervising the activities and performance of the team

*Provided on the job training for team members in all areas of their job duties

*Reviewed processes and systems to make recommendations for improvement and improve efficiencies

*Worked with the other department supervisors to keep the overall flow of the process in order, and worked with the management team as well as the inside sales team and customers to get product out in a timely manner

*Monitor performance and coach employees where needed

*Generated motor freight bill of ladings

*Fed EX and UPS

Owens Corning Roofing and Asphalt

February 2014 – July 2014 Quality/Process Technical

*Verify quality assurance data in the electronic storage system. Review critical process changes and their impact to quality. Report all deficiencies to Technical Leader.

*Review quality assurance data supplied by personnel on a daily basis to ensure compliance with specification and regulatory procedures.

*Train production employees on the finished product and raw material specifications.

*Train and periodically audit all QA Technicians and material to ensure compliance to standards.

*Communicate with supervisors/operators about recent internal and external quality issues.

*Work with Technical/Operations Leaders to improve process stability to include benchmarking and optimization of process set points.

*Maintain calibration and do weekly checks on all laboratory equipment used for quality assurance testing. Ensure all outside calibrations are completed on time.

*Maintain calibration and do weekly checks on all quality process equipment used for quality assurance testing. Ensure all outside calibrations are completed on time.

*Ensure all UL standards are met; periodically meet with UL Rep to meet their needs to include any testing required and any material that needs to be shipped off site.

*Train production personnel in use of laboratory equipment and quality process equipment.

*Maintain 100% compliance on calibration of all scales and process equipment in use in the facility.

*Use statistical analysis tools to track process performance.

*Monitor manufacturing process on a regular basis, recording critical process variables and be able to educate the operators on their significance to the quality of the finished product.

*Assist in customer complaints and inspections.

*Be an active participant in TPM, Kaizens, 5S, and Six Sigma projects.

Owens Corning Roofing and Asphalt

January 2013 – February 2014 Lift Truck Operator/Granule Unloader

*Receive raw materials via rail car and truck

*Follow unloading sequence

*Stage raw materials for daily use and load granules for use on line

*Track and report materials loading/usage information

*Follow and enforce all safety rules and procedures, training

*Monitor and report unusual or suspect material issues

Randstad Staffing (Owens Corning)

June 2012 –December 2012

*ATO catchers, making sure product comes out properly and in good quality

*Melters, made sure the asphalt and adhesive pills were melting at the correct temperatures so they could be transferred over into the correct surge tanks to be used in production of the product

*Cooling Section, multiple jobs in this area where the objective was to make sure the product didn’t enter the looping section still hot

Randstad Staffing (Expeditors International)

December 2011 – June 2012

*Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment: Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records

* May operate tier-lift truck or use hand truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area

*Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages, and other various duties

Krupp Trucking

August 2010 – September 2011 Warehouse Worker

* Inventory control including: inbound freight, warehousing, order

fulfillment, tagging & packaging, distribution, and outbound freight

to customers

idX Corporation

January 2002 – August 2008 Warehouse Lead

* Manage supply chain and inventory control including: inbound freight,

Warehousing, order fulfillment, tagging & packaging, distribution, and

Managing outbound freight to customers

* Develop, monitor and evaluate performance standards and efficiencies in all areas of the warehouse including: optimal space utilization, packaging labeling, schedule and coordination of trucking goods in and out of the warehouse

*Oversee inventory management process to meet department and company goals such as receiving and inspecting all inventory shipments and inventory returns; storing, organizing and accounting for quantity of all inventory items; storage strategies for slow-moving or obsolete inventories

* Maintained organized, safe, and orderly warehouse including physical upkeep of warehouse and ensure security of building and goods at all times

* Forklift and UPS and Fed EX systems and OSHA policies

Department of Veterans Affairs

March 2000 – November 2000 Administrative Office Mgmt

*Maintained timecards, records, and assists with General Post Fund Reports, donation and distribution schedules, certifications

Served as the back-up Office Manager and also completed a computerized volunteer master file record

Compuware Corporation/Union Pacific Railroad

January 1998 – January 2000 Student Intern-Help Desk Support

*Provided onsite telephone and technical support to 800+ end users

and troubleshoot/repair most problem on the network

Perform restores using multiple operating systems/applications Created trouble tickets

Harris Stowe State University

May 1999 – January 2000 Technical Support Technician

*Y2K Project – upgrading software and hardware

Ran/downloaded Ghost Software from hard drive to hard drive, and did application set-up, built users

* Handled calls that came into the help desk

Pella Windows and Doors

October 1994 – January 1998 Production Supervisor

*Planning and overseeing the quality of the product and providing customer service, budgets, and attending to various needs

Education

Lamar University – Beaumont, TX

Studied: (Mechanical Engineering)

Harris Stowe State University/Saint Louis University

Bachelor of Science (Business Administration M.I.S.) 2000

Skills C++, Pascal, Cobol, Visual Basic, Lotus Notes, Arcserve 4.0 & 6.0, Network Systems, Toad, MS Word, MS Excel, Word Perfect, Internet

Explorer, Desktop Publishing (Pagemaker), MS Access, MS Powerpoint,

Toad, Visual Basic

Organizations: Kappa Alpha Psi Fraternity Inc.

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