Sales Administrative Assistant

CYNTHIA MASDON

321-***-**** *******.******@*****.***

Administrative Assistant

30+ years – Providing exceptional Sales and organizational support to YP Vice President & Executive Market Managers, Regional Sales teams and leading team to achieve excellence in quality and accuracy. HIGHLIGHTS of EXPERTISE

- Administrative Support - Creating Reports/Tracking Tools

- Sales Support (On-site & Virtual) - Teaching/Leading small groups

- Sales Lead Generation - Sales Commissions/Payroll

- CSS platform (ACRM/OLSM/AdSell) - Sales Adjustments/Errors

- Salesforce.com - Post Sales Processes

- Customer Service - Competitive Market Research

PROFESSIONAL EXPERIENCE

Administrative Assistant – YP/AT&T/BellSouth Advertising Solutions, Melbourne, FL (10/84 – Present) Provided all facets of executive level support for local, regional and national Advertising Sales teams ranging from 30-130 people across multiple locations both on-site and remotely.

- Maintain Budget and Headcount for South Fla Region Sales Offices: Miami, Ft Lauderdale, and West Palm

- Arrange Travel; Sales events; Convention & Event Planning

- Maintains calendars, arranges meetings, interface with high level management

- Created various reports for revenue tracking and trending to assist Executive Market Manager, Sales Managers and reps in managing sales campaigns

- Assisted in creating presentations and sales “cheat sheets” for local sales skills training

- Acclimated new Sales Reps with post sales processes, not included in Initial Sales Training, through one-on- one coaching and instruction

- Maintained Salesforce.com (SFDC) reports to assist Sales Support Manager overcome employee resistance to using system, resulting in accurate SFDC analytics, reporting and pipeline forecasting tools

- Proactively took ownership of Sales errors and adjustment volume

Researched details of errors prior to adjustment being issued

Educated Sales reps on process to resolve errors and prevent future occurrences

Followed through to ensure proper resolution occurred

- Taught Sales reps how to trace commission issues and determine root cause

- Proven ability to engage Sales reps and drive action

- Recognized as a positive influence and self-starter

- Knowledge of company policies, sales operations and departmental functions SYSTEM KNOWLEDGE / VOLUNTEER POSITIONS

Systems Knowledge

- CSS Platform (ACRM/OLSM/AdSell) - Salesforce.com - Microsoft Outlook, Excel, Word, PowerPoint

- Concur Travel/Expense - ADP Payroll

Volunteer Positions

- Brevard Alzheimer's Foundation - HOA Treasurer - Church Teacher& Small Group Leader

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