Christian A. Martinez

Central Islip N.Y. • 631-***-**** • ac2s83@r.postjobfree.com

Career Profile

Dynamic and versatile professional holding a Master’s Degree in Business Administration with a relevant concentration in data literacy, data driven analyses and information technology. A comprehensive and experienced background in medical center settings has cultivated the ability to learn newness fast and the flexibility to master a cross-functional approach. Expert in all administrative functions, office management, and data management highlighted by integrity and accuracy. Key Skills

Experience

Memorial Sloan Kettering Cancer Center – New York, NY August 2016 – Present Administrative Session Assistant II- Colorectal Service of the Surgery Department

Mobilize the clinical administrative support, data entry and reporting needs for Dr. Jose Guillem, MD, MPH, FACS, FASCRS

Employ data collection mechanisms to input, code and clean patient data within several software applications, preparing it for report generation and departmental cross functional use

Support an efficient clinic flow via precise scheduling processes, creating and steadily maintaining patient charts with reports, scans, procedures, consents and organizing additional critical documentation

Collaborate cross-functionally to schedule same-day consultations, submit billing and inventory requests, and report application and data hygiene issues

Train staff on day to day office functions, system usage, and processes specific to each practice and doctor

Decreased wait times in the third quarter of 2016 by 10.45% from an average wait time of 22 minutes to 19.7 minutes Administrative Session Assistant July 2015 – August 2016

Oriented new patients through the enrollment process always ensuring rapid and outstanding patient care

Collected vital patient data, clearly explained related paperwork and quickly filtered through necessary documentation

Operated computer systems to enter and update patient medical notes, report arrival times, and carry out clinician orders

Consulted with all levels of staff for interdepartmental care, using a keen understanding of physician and hospital schedules CityMD Urgent Care – New York, NY August 2014 – June 2015 Patient Care Representative Supervisor – Jackson Heights

Supervised a team of 6 PCR’s, organizing the daily assignment of responsibilities and employee schedules

Supported an efficient office workflow and a smooth registration and discharge process for large patient volumes

Entered patient data & payment history into spreadsheets, interpreting the results in easy formats for billing departments

Oversaw training and HIPPA compliance, analyzing staff performance indicators and providing feedback to management

Boosted patient intake from less than 20 patients per day up to 40+ patients per day by incorporating measurable customer retention principles and time management skills Patient Care Representative – Upper Westside February 2013 – July 2014

Facilitated the patient intake, data entry and insurance verification processes for over 180+ patients per day

Retrieved prior-authorizations for medications, prescriptions and outpatient procedures, ensuring completion and accuracy Education

Hofstra University Zarb School of Business – Hempstead, NY Sept. 2012 - May 2014 Master of Business Administration with a concentration in Health Services

Course work focused on trend analysis, data analytics and basic financial skills, providing a solid foundation of management principles within a healthcare facility, reasoning skills, and much of what encompasses a data and budget analyst role. Hofstra University Zarb School of Business – Hempstead, NY Sept. 2008 - May 2012 Bachelor of Business Administration in Marketing

Highly Proficient in Microsoft Office Applications Strong Written, Verbal & Oral Communication Skills

Managing Large Data Sets & Pivot Tables Outstanding Customer Relations Reputation

Spreadsheet Development & Formulas Expert Problem Identification & Resolution Skills

Quantitative & Financial Analysis Proficiency Exceptional Ability to Work Collaboratively on Teams

EMR, EHR, EPIC, CIS, APRIMA, Workday Software Adept in Multitasking in Fast Paced Environments

Excellent Organizational & Detail Orientation Skills Bilingual: Fluent in English & Spanish

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