Simone Dethomas

Customer Service Rep for Utility Billing - City of Duncan

Duncan, OK 73533

ac2s7y@r.postjobfree.com

580-***-****

Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert. Talented Customer Service Representative and strategic planner possessing a solid understanding of accounting, fiscal analysis and financial reporting. Excels at building dynamic teams that achieve continual process improvement. Authorized to work in the US for any employer

Work Experience

Customer Service Rep for Utility Billing

City of Duncan - Duncan, OK

May 2012 to Present

Created new processes and systems for increasing customer service satisfaction. Devised short and long-range action plans to address a wide variety of municipal needs. Implemented a safety surcharge to help fund internal and contracted public safety services. Reduced amount of employee overtime by 50Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

Shift leader/Sales person

Cells U More - Duncan, OK

June 2011 to May 2012

1 Led sales calls with team members to establish sales and customer retention goals. Achieved 34% of quota within the first year as Sales Manager.Grew number of customers by 21 % in 6 months. Hired and trained all sales staff for new store location. Resolved an average of 5 customer complaints per month regarding sales and service. Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts. Generated monthly and annual sales reports. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Wrote sales slips and sales contracts. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.

Trained in negotiations and time management.

Sales Assoctiate

Cells U More - Lawton, OK

March 2010 to June 2011

Processed an average of 100 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of 2 store locationsCollaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Bar waitress second

Washington Street Food &Drink CO - Trenton, MO

January 2006 to October 2007

Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed Attempted to limit problems and liability related to customers' excessive drinking Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Ensured minimal product shrink and coordinated secondary usage of product Ensured minimal product shrink and coordinated secondary usage of product Examined trays to ensure that they contained required items Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Kept drink stations clean and ready for service Located items requested by customers Performed serving, cleaning, and stocking duties in establishments Placed food servings on plates and trays according to orders or instructions Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Prepared and served hot and cold beverages Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Prepared food items such as sandwiches, salads, soups, and beverages Prepared items on station assignment list Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stocked cabinets and serving areas with condiments, and refilled condiment container Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Took beverage orders from serving staff or directly from patrons Took beverage orders from serving staff or directly from patrons Took orders from patrons for food or beverages Used all food handling standards Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff Communicated with customers regarding orders, comments, and complaints Ensured first-in-first-out system with all ingredients labeled and stored properly Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies Maintained contact with kitchen staff, management, serving staff, and customers Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed Packaged take-out foods and served food to customers Provided customers with product details, such as coffee blend and preparation descriptions Provided guests with menus Received and recorded patrons' dining reservations Removed trays and stacked dishes for return to kitchen Responded to resident or guest complaints regarding food or service Served customers in eateries that specialized in fast and inexpensive carry-out food Served meals and snacks to employing families and their guests Served residents and guests during meal times with speed and efficiency Set tables with clean linens, condiments, and other supplies Set up banquet tables Assisted guests with placing orders in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Suggested additional items to customers, as appropriate, to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Regularly checked on guests' satisfaction. Completed closing duties, including restocking items and closing out the cash drawer. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Delivered an exceptional dining experience with friendly, fast service. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests. Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties.

Education

Associate of Applied Science in Business Management Weiterfuhrende Schule

2002

Skills

collection (Less than 1 year), Customer Service (10+ years), Data collection (8 years), RECEPTIONIST (10+ years), RETAIL SALES (10+ years)

Additional Information

Skills

Data collection and analysis Strong organizational skills Financial policy development Active listening skills Exceptional organizational skills Customer service expert Seasoned in conflict Citizen engagement resolution

Expert in MassEmployee relations system Adaptive team player Superb writer and editor

Creative problem solver

Local government background

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