LUIS RAMIREZ

Dallas, TX *****

ac2s7g@r.postjobfree.com

Seeking to contribute to a company in order to produce consistent results, provide superior service and experience professional growth.

Bilingual in Spanish - English

Excellent time management skills

Analytical

Inspiring team leader

People-oriented

Flexible

Reliable

Goal-oriented

02/2012 to 03/2017

HYUNDAI CAPITAL

Dallas, TX

Sr. Insurance Analyst II

Investigated, evaluated, negotiated and determined accurate damage payment for either total loss claims or GAP claims.

Assigned damage claims to appraisers and follow up as needed. Set up new claims and request pertinent information from lenders to insure all information to adjudicate the claim is provided in order to ensure accurate and through settlement. Determine the approximate application of coverage and review the Mater policy and endorsements to determine claim damages owed to the client.

02/2008 to 03/2012

GRUBB & ELLIS

Santa Ana, CA

Investor Services Representative II

Assist with all needs and research for Investors and Representatives including accounts, programs, changes, maintenance, dispositions, distributions and updates. Responded to all Investor Services e-mails from our website. Provided telephone support to both an internal and external customer base with an understanding of the financial services industry.

Selected and maintained superior investment portfolios. Maintained confidentiality of bank records and client information. 02/2001 to 02/2007

TRIAD FINANCIAL CORPORATION

Huntington Beach, CA

Insurance Specialist

Assisted customers with pending insurance claims, ensuring Triad's best interest to maximize payoff from insurance companies and minimizing losses.

As per applications of laws and regulations arranged for repairs of vehicles to be paid by insurance companies.

Collected on past due accounts while Insurance claims were pending. Communicated with insurance companies regarding settlement checks, followed up on substitution of collateral paperwork, collected full balance due, or past due payments as required. Completed work lists daily or as needed, assisted with special projects as requested, determined and canceled accounts that had valid outstanding products (GAP insurance, Lojack, LAHA, extended warranty).

The assisted Management team in leading training program in all aspects of policy and procedures of the Insurance Department for personnel in North Richland Hills, Texas during the transition period. 02/1999 to 02/2001

CONSUMER PORTFOLIO SERVICES

Irvine, CA

Back-end Collector

Collected on 60-90 day accounts, helped customers bring their accounts current, assigned vehicles out for repossession.

SUMMARY

SKILLS

EXPERIENCE

Maintained work lists daily, heavy phone volume.

02/1997 to 02/1999

TECKNI SERVICIOS S.A.

San Jose, Costa Rica

Business Owner

Managed the daily planning, coordination and supervision of 6 staff members effectively ensuring quality work and customer service.

Improved operations through aggressive materials improvement and equipment. Ensured that team member responsibilities were defined and understood. Recruited, retained and developed staff.

Planned, directed and monitored regulatory operations. Increased sales by 17% over a two-year period.

01/1993 to 01/1997

Irvine, CA

Back-end Collector

Collected on 60-90 days accounts.

Helped customers bring their accounts current, assigned vehicles out for repossession, maintained work lists daily, heavy phone volume.

HIGH SCHOOL DIPLOMA

Edison High School, Huntington Beach, CA

https://www.linkedin.com/in/luis-ramirez-90a69646

EDUCATION AND TRAINING

WEBSITES, PORTFOLIOS, PROFILES

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