ERIC “JASON” GRIGGS

***** ** ***** ********, ******, TX 77304

CELL: 804-***-**** EMAIL: ac2s7e@r.postjobfree.com

PROFESSIONAL EXPERIENCE

VCU Health in Richmond, VA Aug. 2012 – Sept. 2016

Program Support Assistant Sr. for Physician Outreach

Anticipated needs of Outreach team, provided/created collateral materials marketing pieces, event invitations, lunch arrangements/catering and service recovery (for internal and external customers), which streamlined all team activities. Collaborated with new Outreach employees in orientation processes and managed timekeeping. Independently developed, managed and piloted PatientKeeper (PK) Team, coordinated with multiple departments for access, created and streamlined processes in provision of access to PK (through SharePoint) to community physicians and their practices. Developed instructional materials and guidelines for PK. Contacted/assisted customers with user information and resolved all physician/practice issues with PK. Implemented Salesforce.com as customer relationship management tool, managed cloudware developers, trained new salesforce.com users, managed cloudware database (uploads and upserts), produced monthly/annual activity reports and audited all information entered by users. Tracked all departmental budgetary invoices for fiscal year audits.

VCU Health in Richmond, VA June 2008 – Aug. 2012

Program Support Assistant Sr. for Call Center

Coordinated Physician Advisory Board meetings, members, activities by preparing agendas, catering and creating presentations while serving as primary contact for all physicians involved. Drafted all departmental memos, letters, marketing pieces and statistical reports. Directed and managed Leader Greeter program. Reconciled timekeeping. Wrote articles for internal publications and websites. Identified and implemented strategies for reaching community physicians through marketing, outreach, sales and follow-up. Assisted in creation and promotion of Physician Outreach Initiative.

VCU Health Systems in Richmond, VA Feb. 2005 – June 2008

Medical Call Center Specialist II

Responded to patient inquiries, regarding the medical center and its satellite offices for various physicians’ offices and locations. Assisted patients with appointment scheduling, rescheduling, and cancellations while adhering to each clinic’s scheduling requirements and requests on a constantly changing basis. Provided consistent follow-up with patients to ensure customer satisfaction in accordance with call center standards. Verified patient registration, updated demographics and insurance data to ensure accurate and complete information. Served as mentor for new employees for orientation and training purposes. Served as chairman of “The Voice” committee – a special entity created as a safe forum for communication between staff and management, nurturing growth, development, reward, and recognition.

Spherion at IBM under Department of Homeland Security Sept. 2002 – Jan. 2005

Administrative Assistant

Supported two managers in the Workforce Transformation Department and facilitated group functions/meetings: catered meeting materials and equipment. Compiled, proofed, and reproduced presentation materials for bi-weekly departmental update meeting with client and for personnel attending training on upcoming software updates and releases. Maintained vacation calendar, organization chart, and contact list for Workforce Transformation Team. Tested border software prior to release and produced training materials. Special projects as assigned.

Spherion at IBM under Global Services in Boulder, CO Oct. 2001 – June 2002

Administrative Assistant

Maintained calendaring, memorandums, and charts. Managed public scheduled conference room using Reserve, facilitated travel reservations through American Express Travel, scribed meeting minutes, and managed standard office procedures. Mentored new Spherion Administrative Assistant(s).

Native American Systems in Englewood, CO Oct. 2000 – Oct. 2001

Purchasing Agent

Obtained quotes from various vendors for ten salespersons and recruited new vendors that met company guidelines. Placed/traced all sales orders, contacted end user as a part of quality assurance once order was delivered and/or services rendered. Investigated open sales reports to find billable services or material and closed orders.

Datacentric Corporation in Montgomery, TX Nov. 1999 - Nov. 2000

Billing Representative/Second Level Internet Technician (promotion)

Facilitated customer relations, billing reconciliation, invoicing/collections, and new customer intake. Processed payments, created receipts, generated/mailed invoices. Resolved customer issues with: Internet connection, e-mail, and various Windows applications beyond the scope of a first level technician’s knowledge.

Dr. Hyde, Nguyen, and DelPino’s Office in Conroe, TX Oct. 1998 – Nov. 1999

Patient Administration Clerk/Records Specialist

Managed patient records: Inspection, verified private insurance and Medicaid/Medicare. Collected visit/lab fees and balanced cash drawer. Executed collections on past due amounts for patient accounts, management of the Doctors’ patient schedules and coordinated patient appointments via telephone.

Community Wellness Clinic in Conroe, TX Mar. 1995 – Oct. 1998

Medical Office Clerk/Laboratory Technician (promotion)

Managed patient chart inspection and preparations, verified private insurance and Medicaid/Medicare, balanced cash drawer, and executed collections for patient accounts. Managed the Doctors’ patient/hospital schedules and employee shifts, implemented new guidelines to improve efficiency.

Conducted analysis, phlebotomy, complete blood counts, random blood sugar, filter checks, one/three-hour glucose tolerance tests, HIV, pregnancy, Chlamydia, and RPR testing. Prepared/administered immunizations, tuberculosis skin tests, and reporting of results. Maintained CLIA standards and testing, prepared specimens for LabCorp, ordered all lab supplies. Calibrated, cleaned, maintained, and ran controls on all lab equipment/machines.

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